What is buy now, pay later?
Buy now, pay later products offer you the ability to split up purchases into smaller repayments so you can pay them off over time. With StepPay, you'll be able to split purchases of $100 or more into four fortnightly repayments. Your smaller purchases will come out of your linked CommBank account in one go.
Who is eligible for StepPay?
StepPay is available to CommBank customers who meet our eligibility criteria and who satisfy credit assessments.
Something went wrong in my application, how do I apply for StepPay?
You can always come back and apply for StepPay via the ‘For You’ tab in your CommBank app.
Why can't I activate my StepPay account?
If you try to activate your StepPay and get an error or something has gone wrong after your application, you can always try again by navigating to the ‘Cards’ section in the CommBank app.
It might take a bit of time to appear in the ‘Cards’ section so try again later on if you can’t see it straightaway.
I pre-registered for StepPay, but why haven’t I been asked to activate my account?
To make sure you have the best experience, we're limiting the number of customers taking up StepPay at the one time. If you’re still eligible for StepPay, we’ll be excited to offer you StepPay soon.
I successfully activated StepPay in the CommBank app, but it isn’t showing within the StepPay repayments and transactions tabs. Instead it looks like a regular Credit Card. Is something wrong?
It's likely you're accessing StepPay on an old version of the CommBank app. Once you've downloaded the latest version of the CommBank app, you'll be able to view the correct StepPay screens.
Where can I use StepPay?
You can split your purchases of $100 or more into four equal fortnightly repayments everywhere Mastercard is accepted. Whether it's paying for a weekend getaway, utility bills, yoga classes or those new shoes.
Do I pay fees or interest?
You don’t pay any account fees or interest. A late fee of $10 will apply if you miss a repayment, but there are caps in place to minimise the amount of additional fees charged. Fees and charges may apply to your linked CommBank repayment account.
What happens if I miss one of my StepPay repayments?
StepPay will automatically deduct the four repayments from your chosen linked transaction account.
If there aren't enough funds in the account, the card will be temporarily blocked until the funds are available.
I missed a StepPay repayment and now my card is blocked. What should I do?
If this happens, please don't transfer funds into StepPay. It's faster and easier to make sure that the required funds are in your linked account.
We’ll automatically check this account a few times a day and once cleared, your StepPay will be ready to use in 1-2 business days.
Is there a list of eligible CommBank repayment accounts for StepPay?
Initially, StepPay can only be linked to a CommBank transaction account. These eligible CommBank accounts include:
Business Transaction Account, Cash Investment Account, Cash Management Call Account, Cheque Account Bearing Interest, Cheque Account Not Bearing Interest, Complete Access, Everyday Offset, Premium Business Cheque Account, Private Banking Account, Smart Access, Streamline Basic Account.
Can you access CommBank Rewards with StepPay?
Yes. StepPay is eligible under the CommBank Rewards program.
What are the differences between StepPay and CommBank AdvancePay?
They are both CommBank products.
StepPay is the CommBank buy now pay later product.
CommBank AdvancePay is where you apply to access money you expect to be paid, before your next pay day.
Read the StepPay Terms and Conditions (PDF)
^ This offer has been extended. Offer available to new StepPay customers applied for between 06/10/2021 and 31/01/2022. To be eligible for the $20 cashback you need to spend $100 or more in a single transaction on your new StepPay account by 31/01/2022. Cashback will be credited directly to your StepPay account within 90 days of you meeting the spend criteria and will appear on your transaction history as 'STEPPAY20'. Limit of one cashback payment per customer. Offer available to new StepPay accounts, you will not be eligible if you currently hold or have held a StepPay account. You will be ineligible for the cashback if your account is closed or in default at any time prior to the cashback being credited to your account.
1 Customers can access CommBank Rewards through the latest version of the CommBank app. Rewards are available to eligible CBA credit or debit MasterCard, Business credit cards and StepPay customers, that are at least 18 years old, are not in hardship, and are not in default. Terms and conditions including minimum spend requirements apply to CommBank Rewards and can be viewed within the CommBank app.
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Applications are subject to credit approval. Full Conditions of Use will be included at point of application. Bank fees and charges may apply. The advice on this website has been prepared without considering your objectives, financial situation or needs. You should, before acting on the advice, consider its appropriateness to your circumstances.
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