Help & support
Custom pricing transaction fees – tailored plan when you apply
$29.50 per month terminal rental fee
Surcharging, tipping, and split billing to help manage payments easily.1,2
Take payments at the table, from your counter, or when moving around in-store.
Faster payments with automatic reconciliation and integration with either an on-premise or cloud-based accredited POS vendor.
Offer customers more ways to pay including alternative payment types, digital wallets and gift cards.2
Broadband connectivity with 4G/3G back-up for peace of mind.3
Enjoy same day settlement on all sales your business makes, 365 days a year.4
Simple integration to 650+ different on-premise or cloud-based POS vendors, providing you with the flexibility to choose the best setup for your business.
24/7 Australian-based support
Whenever you need us, we have our specialists on standby. We’ll even give you complimentary training on how to use your new terminal.
Protecting you and your customers
Fraud protection to help protect you, your business and your customers.
Accidents happen but we’re ready
If anything happens to your EFTPOS terminal, we’ll get you a replacement within four hours.5
$29.50 per month
Rental fee per terminal
$0 joining fee
With no lock-in contracts6
Non-return fee
If you don't return your terminal when you finish your plan, or it is damaged, you may be charged $500 per terminal
Custom pricing
Tailored transaction fees for your business
Investigation fee
$30 chargeback fee will cover the investigation if a customer disputes a transaction
Versatile and seamless integration with your POS vendor in-store
$29.50 per month to rent
Custom transaction fee pricing
POS integration
Dual SIM
Wi-Fi
4G/3G
Surcharging
Tipping
Merchant Portal/Hub
App Marketplace
Digital receipts
Split billing
The freedom to take payments on the go with our portable payment solution.
$0 outright (saving $59)11
1.1% flat rate transaction fee7
POS integration
Dual SIM
Wi-Fi10
4G/3G10
Surcharging
Tipping
Merchant Portal/Hub
App Marketplace
Digital receipts
Split billing
A smarter way to take payments, with a sleek, all-in-one EFTPOS terminal
$29.50 per month to rent
1.1% flat rate transaction fee, or
Custom transaction fee pricing
POS integration
Dual SIM
Wi-Fi
4G/3G
Surcharging
Tipping
Merchant Portal/Hub
App Marketplace9
Digital receipts
Split billing
Integrate with your POS vendor in-store via a secure wired connection
$29.50 per month to rent
1.1% flat rate transaction fee, or
Custom transaction fee pricing
POS integration
Dual SIM
Wi-Fi
4G/3G
Surcharging
Tipping2
Merchant Portal/Hub
App Marketplace
Digital receipts
Split billing
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement (PDF), Financial Services Guide (PDF) and Operator and User Guides at our merchant support hub.
1 Surcharging is a useful tool to recover the costs of processing card payments in your business. However, the value of the surcharge must not exceed the value that it costs you to accept the transaction, you can find more information at commbank.com.au/surcharging.
2 Available via an accredited POS vendor that provides the feature.
3 Subject to network coverage and compatible areas.
4 Same day settlement is available on all EFTPOS transactions made before 9.30pm (Sydney/Melbourne time) and all eCommerce transactions made before 5:30pm (Sydney/Melbourne time) for eligible customers with a CommBank Business Transaction Account and a linked CommBank merchant facility.
5 Replacement within 4 business hours in all locations except remote areas. 3 to 5 business days for remote areas. A remote area is not serviced by a technician and only phone support is available.
6 For Interchange pricing a joining fee may apply if you settle to another financial provider.
7 1.1% covers Mastercard, Visa, AMEX, JCB, eftpos, and UnionPay transactions (additional costs may apply for all other cards). AMEX is subject to approval, available to eligible customers only. Eligibility criteria, terms and conditions apply. Please contact AMEX for more information on 1300 363 614, available weekdays 8am to 6pm Sydney time.
8 A Business Transaction Account is required to settle your transactions, if you apply online through NetBank. You can choose to settle your transactions to an alternate account held with us or another financial service provider by calling our Merchant Sales team on 1800 730 554, any time after your application is finalised. Terms, conditions, fees and charges apply to Business Transaction Accounts and NetBank. Read the Terms and Conditions for Business Transaction and Savings Accounts (PDF) and the Electronic Banking Terms and Conditions (PDF) and consider whether these products are right for you. The target market for this product can be found within the product’s Target Market Determination.
9 App Marketplace available on the Smart terminal only with additional apps coming soon. App Marketplace is not available on Smart Mini or Smart Integrated.
10 Smart Mini reader must be paired to a mobile or tablet device with Wi-Fi or 4G/3G connectivity.
11 $0 Smart Mini offer is valid while stocks last. The $0 Smart Mini offer is subject to change without prior notification. We reserve the right to modify or revoke this offer at any time, for any reason. A maximum cost of five Smart Mini readers will be waived per valid, new merchant number you have with us. All other terms, conditions, fees and charges apply to our merchant services. Offer does not include the Smart Mini dock which will remain at $39. For more information on our range of EFTPOS products and pricing plans, visit commbank.com.au/merchants.
Mastercard and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated. American Express is a trademark of American Express. Visa is a registered Trademark of Visa in the United States. JCB is a registered trademark of JCB International. Union Pay is a registered trademark of UnionPay International Co., Ltd. Eftpos is a registered trademark of eftpos Payments Australia Ltd. Diners Club is the registered trademark of Diners Club International Limited. Verifone is a registered trademark of VeriFone Inc.
