Help & support
CommBank Simplify handles everything you need to sell your products or services online and reach new customers. It's backed by CommBank’s world-class payment infrastructure and security.
Here's how the application process works.
Your website must clearly display:
Watch the videos below to learn how to use CommBank Simplify for your business.
Looking for more videos? Click here to view all the instructional videos.
Use our API documentation, SDKs and tutorials for supporting any development on your website.
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement, Financial Services Guide and Operator and User Guides at our Merchant Support Centre.
American Express is a trademark of American Express. BPAY is a registered trademark of BPAY Pty Limited. Diners is a registered trademark of Diners Club International Ltd. JCB is a registered trademark of JCB Co. Ltd. Mastercard is a registered trademark of Mastercard International Incorporated. Visa is a registered trademark of Visa International Service Association.
1 Mail Order/Telephone Order transactions accepted over the phone or via mail order are subject to a separate application and review. Eligibility criteria apply. For more information and to apply please contact us on 1800 230 177.
2 Everyday Settlement available to eligible customers with a Commonwealth Bank Business Transaction Account and a linked Commonwealth Bank merchant facility. ‘Same day’ includes all card sales before 5:30 pm (AEST).
3 CommBank Simplify provides users with state-of-the-art fraud protection. Every transaction will be screened by an AI-based system that assesses how likely it is to be fraudulent. This is based on global databases, past behaviours, known fraud and biometrics, all of which happens within milliseconds. This allows CommBank Simplify to prevent fraudulent transactions in real time.
4 EMV 3D Secure (3DS 2.0) is only available for Simplify Hosted Payments or eInvoicing features. It is not available for merchants using API functionality.
5 A Business Transaction Account is required to settle your transactions to, if you apply online via NetBank. You can choose to settle your transactions to an alternate account held with us or another financial service provider by calling our Merchant Sales team, or at any time after your application is finalised on 1800 230 177. The information on this website has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Financial Services Guide (PDF). Terms, conditions, fees and charges apply to Business Transaction Accounts and NetBank. Read the Terms and Conditions for Business Transaction and Savings Accounts and the Electronic Banking Terms and Conditions (PDF) and consider whether these products are right for you. The target market for this product can be found within the product’s Target Market Determination.
6 Joining fee of $250 applies if you settle to another financial provider.
7 1.5% covers Mastercard®, Visa®, and AMEX®/JCB® transactions (additional costs may apply for all other cards).
