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Update: The Reserve Bank of Australia (RBA) has announced changes to merchant card payment costs and surcharging, with most changes to come into effect from 1 October 2026. Find out more.

Troubleshooting

Self service

User guides

View all user guides

Check for outages & planned maintenance

Check service updates

Manage your terminal in NetBank & the CommBank app

Now you can do even more online, with features like managing your refund limits and card schemes. 

More about online features

User guides

Download our step-by-step instructions to set up and use your EFTPOS terminal or eCommerce platform

Information about CommBank, the services and types of products we can offer you, how we get paid for them, and how we handle internal and external complaints.

View Financial Services Guide (PDF)

questions_feedback_pictograms.svg Contact us 

Existing merchant support

We're available 24/7. Ensure you have the following information ready:

  • Terminal ID (located at the top of your merchant receipt)
  • Trading name, address and phone number

Call 1800 230 177 or message us in the CommBank app.

Message us

Application enquiries

Looking for an update or need to discuss your application? 

We're available 24/7. 

You can also visit Merchant services & business payments to find the right merchant terminal solution for your business and start accepting payments today.

Call 1800 730 554

Smart Health

Call CommBank Health Concierge on 1800 222 484.​
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We’re available Mon–Fri, 8am–6pm (Syd/Melb time) or book a callback.

Call 1800 222 484

We can help

Call 1800 230 177
for technical support