Help & support
NetBank is a secure, online place for you to manage your business finances. The tools, support and products in NetBank make it easier for you to do business the way you want.
Message us for a quick response. Once you're logged on, you'll find the chat tab on the upper right-hand side in NetBank.
Answer four simple questions in NetBank, and Benefits finder will help you find benefits, rebates and concessions your business may be eligible to claim. These could assist you in retaining staff, provide tax relief, or help manage cash flow.
Once you're logged on, get to know NetBank's range of features – designed to ease your workload.
View and manage your merchant products in NetBank, with access to your notifications, statements and support.
Get notified about incoming payments, when an account balance hits a high or low threshold and if your account becomes overdrawn.
Set up an automated bank feed with your accounting software through NetBank to streamline your business bookkeeping.
Search for answers, such as how to find your client ID, resetting your password, and how to export CSV files.
NetBank users can also use the CommBank app to get glanceable insights and bank on the go, straight from their mobile devices.
The information on this website has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on the advice, consider its appropriateness to your circumstances. Please view our Financial Services Guide (PDF). Full terms and conditions for the Terms and Conditions for Business Transaction and Savings Accounts and Electronic Banking Terms and Conditions (PDF) are available here or from any branch of the Commonwealth Bank.
The target market for these products will be found within the product’s Target Market Determination, available here.
1 The Bank does not charge for the alerts service, but you may incur message and data charges from your telecommunications service provider. Alerts are sent in real-time 24/7. Delivery of alerts may be delayed for various reasons, including service outages affecting your phone, wireless or internet provider; technology failures; and system capacity limitations. Please check your balance before entering into any transactions. Alerts may be suspended by the Bank at any time without notice.
2 To protect your private information when using NetCode SMS, you can only tell us that you’ve changed your mobile phone number at your nearest branch. Here's more on our security capabilities and simple steps you can take to protect yourself every day, wherever you are online.
