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Overseas? Call +61 2 9009 0593.
You can also locate your local Business Banker
You should use a Manual Voucher if:
Within your welcome kit bag you've been provided with Manual Vouchers to process transactions when your terminal is offline. You can order more Manual Vouchers at the stationery store.
Find out more about downtime processing and how to use your vouchers in the guides below:
Downtime processing guide for the Offline Voucher and Merchant Summary Voucher (both black and white)
Downtime processing guide for the Merchant Sales (blue) and Merchant Summary (brown) vouchers
A booklet that all new merchant customers get. It lets you know your rights, obligations and what you need to do to use your Facility properly.
Effective 1 October 2019, we updated the Merchant Agreement for CommBank merchant facilities.
Here's what’s changed
Information about CommBank, the services and types of products we can offer you, how we get paid for them, and how we handle internal and external complaints.
Download Change of bank account details form
Download Refund limit increase request form
Send completed form to:
Fax: 1300 309 194, or
Email: merchantmaintenance@cba.com.au
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement, Financial Services Guide and Operator and User Guides above.
