Focus more on helping patients, and less on admin

We’re helping healthcare evolve for tomorrow, with intelligent practice solutions to enable your healthcare business to work smarter.

That’s why we offer an end-to-end solution to enable digital payments and health claiming.

Smart Health is supported by one of Australia’s largest healthcare directory and appointment booking solutions.

Process payments

Process payments and a wide range of health claims faster with the new wireless Smart Health terminal.

The Smart Health terminal can act as a standalone device to process health insurance claims, or integrate with leading Practice Management Software (PMS)1 and making claiming easier than ever.

Discover Smart Health terminal

The Smart Health terminal is a sleek EFTPOS terminal with a touchscreen display. The interface is like an Android phone.

Manage private health fund claims on the spot

  1. Patients use their private health fund card on our Smart Health terminal, or approve on their phones through supported health fund apps2
  2. Gap payments are processed on the Smart Health terminal in a single transaction, via patient’s debit or credit card
  3. Receipts and patient private health insurance declarations are instantly visible in the CommBank Smart Health Hub, where they'll be stored securely. 
Options shown on the Smart Health terminal to create a new claim, view payments and claims history, or add a new patient to the app.

Access data

Identify business opportunities and reduce practice administration, with the CommBank Smart Health Hub.

Your practice and staff will benefit from the simplicity of tracking and reconciling payments through the Smart Health Hub.

With advanced insights and analytics, the Smart Health Hub portal helps you make smarter decisions and improve productivity – allowing you to focus on what you do best, taking care of your patients. 


  • CommBank Health has partnered with leading practice analytics and business intelligence platform Cubiko, to bring actionable insights to our general practice customers. Soon available in the CommBank Smart Health Hub, a powerful dashboard powered by Cubiko will provide access to real-time practice performance metrics. This brings operational, financial and transactional data and actionable insights together in one place. 

Promote your practice

You'll have access to Whitecoat3, one of Australia's leading healthcare directories.

Health directory

List your practice on the Whitecoat healthcare directory

Whitecoat’s Practice Listings make it easier for you to promote your practice to new and existing patients. It allow patients to connect with you by enabling online bookings, linked directly with your online booking provider. 

List your practice

Appointment bookings

Let your patients know you're available

Patients love the convenience of making booking online. Make it easier for your patients to book with you using online appointments.

Manage your appointments

Get started with Smart Health

Things you should know

  • As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our CommBank Smart Health Terms and Conditions (PDF)Financial Services Guide (PDF) and Operator and User Guides at our merchant support hub.

    PMS Integration partners include BestPractice, Dental4Windows and Optomate

    Available Health funds are ACA, AAMI, AHM, Apia, Australian Unity, Bupa, CBHS, CBHS Corporate, CUA, Defence Health, ESH, Frank, GMHBA, HBF, Health Partners, HCF, HIF, Latrobe, Medibank Private, NIB, Peoplecare, Phoenix Health, Police Health, Qantas Assure, QCH, RT Health, Suncorp, Teachers Health, Territory Health, Teachers Union, Uni Health, Union Health, Westfund.

    3 Whitecoat was acquired by Commonwealth Bank of Australia in May 2021.