Help & support
Transfer money to friends and family using their PayID as quickly and easily as you transfer money between your CommBank accounts.
First time payments to a new payee may be held for up to 24 hours as a security measure.
There are four types of PayID: phone number, email address, ABN/ACN and organisational ID. We offer mobile number and email address as PayID via NetBank and the CommBank app. Our business customers can register an ABN/ACN PayID by contacting us.
1 For security reasons, a hold may apply on first time payments. The delay allows fraud security checks to take place and gives you time to alert us to unauthorised or suspicious activity on your account. Subsequent payments should be received in under a minute.
2 To prevent fraud we can only allow you to register the primary mobile number already linked to your CommBank customer profile. If you’d like to use a different mobile number or need to update your details please call 13 2221.
® Registered to BPAY Pty Ltd. ABN 69 079 137 518
View our full terms and conditions here: www.commbank.com.au/digital-banking/pay-id/terms-and-conditions.