You’ll need to update your browser so you can continue to log on to your online banking from 28th February. Update now.

Close

Article

Finding ways for customer payments

Finding ways for customer payments

Make it easy to reconcile bill payments for you and your customers with these merchant solutions from CommBank.

Getting paid is obviously one of the most important parts of running your own business. You want to make sure it’s as easy as possible for customers and in today’s world that means being equipped with a flexible payments system.

So what questions should you ask?

Our Help me choose tool can guide you through the options and recommend a solution to suit your needs.

Will your customers make payments in store?

For most businesses, the answer to this will be pretty straightforward. For example, if you’re running a shop or café, you’re going to want customers to buy products or pay for their food and drinks in store.

Once you’ve got that figured out, there are a couple of other things to consider:

  • Do you want to go to your customers to get their payment? Or are you happy for them to come to you? For example, if you have a restaurant, do you want to be able to process bills at your customer's table?
  • How often will you need to take multiple payments at the same time? Should you consider getting a couple of devices?
  • What do you expect your monthly sales turnover to be? Fees for different systems often vary depending on this amount – so if you’re starting small, it might be a good idea to choose something simple that keeps costs low.

Will your customers make payments away from your store?

There are lots of different types of businesses. Perhaps you run a repairs service that means you mostly see customers in their homes or offices? Or, you could be operating a market stall, where you want to be able to process electronic payments even when you’re not near a power source.

If this sounds like you, you’ll also want to think about things like:

  • Will you need more than one device? Maybe you have a couple of contractors working for you that are also out on the road?
  • Do you want to create and email receipts on the spot?

How much money do you expect to make? As explained above, fees for different systems can vary depending on your turnover.  

Take a look at CommBank’s portable EFTPOS solutions to find out more details and options.

You might want to trial a small business idea, without committing to setting up a shop and a full EFTPOS facility. In this case, the ability to accept payments and manage receipts and other admin via your smart phone could be pretty handy.

The CommBank Small Business app, paired with our pocket-sized Bluetooth device Emmy, lets you do just this and will save you all the double-handling of manually processing payments and generating receipts.

Will your customers make payments online?

The most important payment avenue for many new businesses these days may well be online. If you’re setting up an e-shop, website or app with an online shopping cart, you’ll no doubt want to create a payments page that your customers feel confident is professional and secure.

Here are three options to consider:

  1. An all-in-one online payments solution that makes things easier for you – processing transactions in real time, generating sales reports and integrating with your accounting software. An example is CommBank’s CommWeb online payments solution.
  2. A system that allows both online and offline payment options. One such system is BPOINT, it gives your customers the ability to pay you online, over the phone, or via direct debit and brings together all your payment data, no matter how your customer pays. You can also customise the payment page with your own branding.
  3. Build your payments page using a third-party provider. You’ll still need a business bank account to receive the money from your sales. You can use CommBank’s internet merchant account, for example, with any of these third parties.

This article is intended to provide general information of an educational nature only. It does not have regard to the financial situation or needs of any reader and must not be relied upon as financial product advice.