Take a look at your options first, then request support online if you need

Options to help with your repayments

Reduce your repayments or access redraw

There are a range of options in the CommBank app or NetBank that may be available to you depending on your situation, including:

Log on to the CommBank app or NetBank to see what’s available to you. 

Log on to NetBank

Alternatively, you can talk to us about more tailored options such as:

  • Restructuring your home loan debt
  • Switching to a Fixed Rate home loan, subject to a review of your financial  circumstances before approval

Speak to your Lender or Broker or our Home Lending Specialist team to find an option that best suits you.

Call us on 13 2224

Fix your rate

With a Fixed Rate home loan you’ll know exactly what your repayments will be, giving you confidence to budget and plan ahead with certainty,

Not sure a fixed rate is right for you? Find out more about the benefits and things to consider before you make the switch.

You can also split your home loan and enjoy the best of fixed and variable. Call us on 13 2224 to talk through your options. 

To change your home loan to a fixed rate, simply log onto NetBank or the CommBank app and choose the loan you’d like to fix.

Switch in Netbank

Home loan repayment deferral

Eligible customers who’ve been significantly impacted by lockdowns, particularly those in local government areas with additional restrictions, can now defer their home loan repayments for two months.

Before you apply for this deferral, look at all your other options first such as redraw or reducing your repayments.

What you need to know about the two-month deferral:

  • No repayments are required during this time
  • We’ll waive the late fees
  • Interest and other fees will continue to be added to your loan, so the amount you owe will increase 
  • You can make additional repayments during this time

To apply:

  1. Log on to NetBank
  2. Select your account
  3. Choose 'Pandemic' as the reason for your request.

Alternatively you can call us on 13 3095.

Request deferral

Additional support

We’re here to support you if you would like to discuss what other options may be available.

We may be able to help you with tailored payment solutions or consolidating your existing CommBank debts.

The best way to get help is to request support online, and we’ll get in touch with you.

Alternatively, call our Financial Assistance Solutions team on 13 3095 between 8am - 9pm Monday to Friday and 9am - 2pm on Saturday (Sydney/Melbourne time).

Request support online

Freeze on foreclosures

We’re extending our existing freeze on forced sales from September 2021 to the end of February 2022. The moratorium will allow Owner Occupier customers who've made their home loan repayments on time for at least 12 months prior to their deferral, but are again unable to make their full repayments, to remain in their home until at least February 2022. 

Tools, rebates & benefits

Government support packages

Take a look at our Coronavirus support page for information and links to government resources and updates.   

Find benefits & rebates

Our Benefits finder tool in the CommBank app can help connect you to benefits you may be eligible for – financial support that could help you during these uncertain times.

Benefits finder

Set up a money plan

Set up a Coronavirus Money Plan in the CommBank app help you manage your money in difficult times.  

In the CommBank app, tap on the menu in the top left and select 'Coronavirus money plan'. 

Steps to improve your financial wellbeing

Your financial and personal wellbeing remains our priority

Visit our financial wellbeing page to understand your current financial wellbeing and see what steps you can take to improve it.

Visit financial wellbeing page

Things you should know

Everyday Offset is a feature of our Complete Access Transaction Account that is linked to an eligible home loan, and accountholder/s must also be accountholders of the linked home loan. Interest is not charged on that part of the Home Loan balance equal to the balance of the Complete Access account.

Applications are subject to credit approval. Full terms and conditions will be included in our loan offer. Fees and charges are payable. Interest rates are subject to change.

As this advice has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances before acting on this advice.

The Bank makes no representation about the future direction of interest rates.

Comparison rate calculated on a $150,000 secured loan over a 25-year term. WARNING: Comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.