Lock, block and limit your card
Lock overseas purchases on your card
With the CommBank app and NetBank, you can have even more control over your CommBank credit card while travelling overseas.
When you’re home in Australia, lock in-store international payments on your credit card so that no-one can use it to make overseas purchases.*
Simply switch these locks off before you go on holidays. You can do this through the CommBank app or by changing your card settings in NetBank. You can even set these locks to turn back on automatically after a few weeks so that when you return home, no-one can use your card in stores overseas. Learn more here.
Before you travel, learn about accessing NetBank and the CommBank app from overseas - there are a few things you should do to prepare before you go.
Taking your card overseas
There are a number of advantages to taking a credit card overseas — they are widely accepted, enable you to make cash withdrawals at ATMs, you can link them to a debit account so you can transfer funds, and they save you having to carry large amounts of cash around.
Lost or stolen cards
Once you have reported your card lost or stolen we will send a new card to you within 7 working days.
If you need an emergency replacement credit card, call us on +61 2 9999 3283 and we will cancel it and put you in contact with MasterCard or Visa to organise a replacement card for you. If you’re in need of money, MasterCard or Visa can also arrange an emergency cash advance for you but this will incur interest.
You can also drop into any financial institution that displays the MasterCard® or Visa sign or call the numbers below to organise a replacement. You’ll receive a temporary card, usually within 24 hours.
To get in touch with MasterCard USA: Call toll-free 1-800-MasterCard (1800 627 8372)
Outside the USA: call your local operator to place a reverse charges call to the USA and quote +1 636 722 7111. Or visit www.mastercard.com.au for the toll-free number in the region you are in.
If you lose your Commonwealth Bank American Express Card you can call +61 13 2221 or +61 2 9999 3283.
Call the 24-hour Visa Global Customer Assistance Service in the country you are visiting. You can find these numbers at www.visa.com.au.
MasterCard currency conversion rates
Please refer to the MasterCard currency conversion tool for conversion rates. Please note these rates are indicative only and that the conversion rate used is the rate that is applied on the date that the transaction is processed by MasterCard, not on the date the transaction was made.
An International Transaction Fee applies to transactions converted by MasterCard.
Accessing your money, anywhere in the world
No matter where you go in the world, you’ll need money to get around and to do the things you want. But more than that, you’ll want to know that your money is safe and readily available.
- Important Information:
American Express is a trademark of American Express. This card is issued by Commonwealth Bank of Australia pursuant to a license from American Express.
MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.
*Excludes transactions flagged as recurring (e.g. direct debits) and transactions not sent to us for authorisation. Other Terms & Conditions apply.