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How do I order and activate my CommBank PayTag?

See all CommBank app FAQs

Last updated 26 August 2016

To order a  CommBank PayTag you must:

  • Be registered for the CommBank app and NetCode SMS;
  • Have an iPhone; and
  • Have an eligible transaction account to order your CommBank PayTag.

Note: Although you need to have an eligible transaction account to order a CommBank PayTag, you can use any eligible transaction or MasterCard credit card with Tap & Pay once it’s set up. The linked account can be changed at any time within the app.

Ordering a CommBank PayTag

A CommBank PayTag can only be purchased from within the CommBank app. Go to Menu > Settings > App settings > Tap & Pay and follow the on-screen instructions.

  • The CommBank PayTag has a one-off fee of $2.99.
  • Delivery should take up to 10 business days.
  • There is a limit of one CommBank PayTag per customer.

Activating a CommBank PayTag

Once you receive your CommBank PayTag, you will need to activate it before you can use it. Select Activate PayTag from Menu > Settings > App Settings > Tap & Pay and follow the on-screen instructions. You’ll need to enter the four digits on your CommBank PayTag.Once activated, you can turn the Tap & Pay functionality on and off from within the app for enhanced security.

When Tap & Pay is turned off, any attempted payment will be declined by the merchant terminal (other than some terminals that don’t require authorisation).

When Tap & Pay is turned on, you can make purchases up to $100 by tapping the back of your phone against a PayPass reader.  The transaction will work even if the phone is locked, turned off or if the battery has run out.

Note: CommBank PayTag transactions can only be made within Australia

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