How do I order and activate my CommBank PayTag?
Last updated 26 August 2016
To order a CommBank PayTag you must:
- Be registered for the CommBank app and NetCode SMS;
- Have an iPhone; and
- Have an eligible transaction account to order your CommBank PayTag.
Note: Although you need to have an eligible transaction account to order a CommBank PayTag, you can use any eligible transaction or MasterCard credit card with Tap & Pay once it’s set up. The linked account can be changed at any time within the app.
Ordering a CommBank PayTag
A CommBank PayTag can only be purchased from within the CommBank app. Go to Menu > Settings > App settings > Tap & Pay and follow the on-screen instructions.
- The CommBank PayTag has a one-off fee of $2.99.
- Delivery should take up to 10 business days.
- There is a limit of one CommBank PayTag per customer.
Activating a CommBank PayTag
Once you receive your CommBank PayTag, you will need to activate it before you can use it. Select Activate PayTag from Menu > Settings > App Settings > Tap & Pay and follow the on-screen instructions. You’ll need to enter the four digits on your CommBank PayTag.Once activated, you can turn the Tap & Pay functionality on and off from within the app for enhanced security.
When Tap & Pay is turned off, any attempted payment will be declined by the merchant terminal (other than some terminals that don’t require authorisation).
When Tap & Pay is turned on, you can make purchases up to $100 by tapping the back of your phone against a PayPass reader. The transaction will work even if the phone is locked, turned off or if the battery has run out.
Note: CommBank PayTag transactions can only be made within Australia