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How do I delete Temporary Files/Cache and Cookies from my Internet Browser?

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Last updated 13 February 2015

By clearing your cookies and cache, you will remove all stored data that relates to any website you have visited. This will allow your browser to look up website information again and download the most current data relating to that site.

If you opted to have sites remember your username and password, these will be cleared from your browser's memory when you clear cache and cookies, and you will have to sign in again.

Recommended first step: Use your browser's incognito or private browsing mode to see if your issue is possibly caused by something other than cache or cookies.

Please note: Clearing cookies and cache may temporarily slow down your web browsing experience as previously stored data will need to be downloaded again.

To clear the temporary files/cache and cookies open your browser and follow the steps below:


  • Click the Chrome menu selector on the browser toolbar. Select More tools
  • Select Clear browsing data
  • In the dialog that appears, select the checkboxes for the types of information that you want to remove
  • Use the menu at the top to select the amount of data that you want to delete. Select beginning of time
  • Click Clear browsing data

Internet Explorer

  • Go to the Tools menu and click Internet Options - General tab
  • Under the Browsing history section, choose Delete
  • Tick Temporary Internet files and  Cookies and click Delete


  • At the top of the Firefox window, click on the Tools menu and then select Options
  • Select the Privacy panel
  • In the History section, select the linl to clear your recent history
  • In the Clear all history window, select Everything in the Time range to clear field
  • Tick Cookies and Cache options. Click Clear now

Safari iOS

  • In Settings choose the Safari option
  • Click Clear Cookies and Data (you can also clear the browser history - Clear History)


  • Click the Safari menu and click Reset Safari
  • You will need to tick Empty the Cache and Remove all cookies and then click Reset

Close down all browser windows and re-open your browser and login via

For technical support regarding these browsers please refer to:


Internet Explorer



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