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Support / Overseas travel

Before you go

  • Get the latest information on Coronavirus and travel  

    Keep up-to-date with the latest travel advice and information from Smart Traveller.

     

    Visit Smartraveller

  • Let us know you're travelling

    Tell where and when you're travelling overseas so we can keep an eye out for any suspicious activity on your accounts and credit cards while you’re away.

    Notify us in NetBank

  • Activate travel insurance

    If you're a CommBank Gold, Platinum, Diamond, Smart or Ultimate credit card customer or have a World Debit Mastercard, you're eligible for included international travel insurance.

    Activate in NetBank

  • Sanctioned countries

    Some online services like the  app and NetBank may not be available in a sanctioned country. Make sure you're prepared in the event that you're unable to access your accounts online. 

    See sanctioned countries

Lost or stolen cards

  • Debit, key or credit card

      • If you misplace your card, you can temporarily lock it in NetBank or the CommBank app
      • If your card is lost, stolen or damaged, you can cancel it in NetBank or the CommBank app
      • We can send a replacement card to you (and your other cardholder), wherever you are in the world, at a cost of $20. Call us 24/7 on +61 2 9999 3283 from overseas.
      • When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a land line and provide them our reverse charges number +61 2 9999 3283.

    • Travel Money Card

      • If your card’s misplaced, lost or stolen, you can place a temporary lock on it via Netbank. Select your Travel Money Card from the accounts menu to apply your lock.
      • If you’ve lost your Travel Money card, or you think it might’ve been stolen, we can have an emergency replacement card sent to you anywhere in the world.
      • You may also be eligible for an Emergency Cash Advance, giving you access to cash within 24-48 hours (often on the same day).
      • If you’re unable to get online to lock or cancel your card, call 1300 660 700 from Australia, or +61 2 9999 3283 from overseas.
      • When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a land line and provide them our reverse charges number +61 2 9999 3283.

    Travel insurance

    • For trips activated or purchased from 29 September 2026, contact XCover for 24 hour Emergency Assistance:

      • Your XCover Assist 24 hour emergency assistance number is provided in your Insurance Policy. 

      • Or reach out to CBA for support at 1800 861 411 (within Australia) or +61 3 9088 0325 (from overseas). They’ll guide you through the process or direct you to XCover for assistance. 

      Please visit How to Make a Travel Insurance Claim – CommBank for information on how to make a claim.  

      For trips activated or purchased before 29 September 2026, contact Cover-More for 24 hour Emergency Assistance:

      • You may contact Cover-More emergency assistance at: 

      • Within Australia: call Cover-More on 02 8907 5641 (24/7) 

      Please call Cover-More directly to make a claim.

    Tools and calculators

    Foreign exchange calculator

    See the latest money exchange rates and convert currencies with our foreign exchange calculator.

    Use calculator

    Foreign exchange rates

    Find the latest exchange rates for Foreign Cash, Travel Money Card, Foreign Cheques or International Money Transfers.

    See our latest rates

    Tools & calculators

    Frequently asked questions 

    Guidance

    Travel Money Card: Managing multiple currencies

    How to load multiple currencies on your Travel Money Card.

    Show me how

    Online banking while overseas

    Travelling internationally? There's a good chance you'll need to do some banking while you're away.

    Learn more

    We can help

    Things you should know

    Cover is provided by XCover.com, a trading name of Cover Genius Pty Ltd (ABN 43 159 983 598, AFS Licence No. 490058), and underwritten by Allied World Assurance Company Ltd (ABN 54 163 304 907), for Commonwealth Bank of Australia (CBA). Limitations, exclusions (including for pre-existing medical conditions and persons aged 80 years or over) and eligibility criteria apply. You may need  to upgrade your travel insurance in order to have a comprehensive or extended level of cover. Before acting on this information you should consider the appropriateness of the product with regard to your personal circumstances. See the Card Insurances Combined Product Disclosure Statement & Financial Service Guide and Card Travel Insurance TMD (PDF) for details. For purchasable Travel Insurance, see Travel Insurance - Combined Product Disclosure Statement and Financial Services Guide and Travel Insurance TMD (PDF). Commonwealth Bank and its related bodies corporate do not issue or guarantee this insurance. It does not represent a deposit with or liability of either Commonwealth Bank or any of its related bodies corporate. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. If you purchase an upgrade policy, we (Commonwealth Bank) receive a commission which is a percentage of your premium.