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Business / Merchant services / EFTPOS terminals / Albert

Features & benefits

Touchscreen tablet

A 7-inch Android touchscreen tablet that accepts contactless payments, scans barcodes and prints receipts. Accepts MasterCard®, Visa, American Express®, Union Pay, ApplePay and Android Pay.

Take payments anywhere in-store

Take Albert to your customers so they can pay at the table or anywhere in store. Connects securely through 3G/Wi-Fi.

Point-of-sale integration

Connect Albert with your point of sale (POS) system1 to streamline payment processes and remove the need for manual reconciliations.

Split bills 

Customers can split bills, add tips, print or email receipts. Each person can choose how to pay - debit, credit or cash.

Same day settlement

Receive same day settlement into your CommBank business transaction account on the credit and EFTPOS sales your business makes2.

Simple pricing plans

Pay a fixed monthly fee, making it easier to manage costs (includes a CommBank business transaction account and one Albert device).

Apps to use with Albert

Download existing apps from the Pi App Bank or build tailored apps for Albert that will help solve specific business problems.

  • ePay  (with Alipay acceptance)– Provides a seamless solution for accepting Alipay payments
  • Split Bill - Customers can pay their share by debit, credit or cash. Add tips by percentage or dollars
  • Echidna Pay - Customise payments, add your brand to receipts and more
  • Vend - Run your business in-store, online and on-the-go, all in the cloud
  • Tanda - Streamline your payroll, eliminate paper timesheets, time theft and manual data entry
  • Kounta - Easy to use point-of-sale system. Run your store and process payments on the same device

More about Albert apps

 

Rates & fees

The Simple Merchant Plan allows your business to pay a fixed monthly amount for your EFTPOS machine and business bank account, based on how many transactions you process. Simply choose the plan that suits your business.3

Simple Merchant Plans

Monthly card turnover
Cost each month
Up to $3,000
$60
Up to $6,000
$90
Up to $9,000
$120
Up to $12,000
$150
$12,000+
Custom

With your plan you'll get:

  • One Albert device
  • A CommBank business transaction account - we'll waive the $10 fee while you stay on your merchant plan4

You can add an extra device for $29.50 a month.

Excess usage fees of 1.5% apply to any monthly card turnover over your included amount. Additional fees and charges may apply.  Download the Merchant Agreement Terms and Conditions for more information and for a full fee list.

Getting your EFTPOS machine

1. Apply online 

After you've applied online, we'll call within 48 hours to make sure the product is right for your business.

We may ask for these details

  • Australian Business Number (ABN), business structure and registered address
  • Financial information including bank statements, yearly turnover and average transaction sizes of existing debit and credit cards
  • Depending on your business structure, details of every director, partner or trustee including date of birth, residence type and occupation

2. Review your application

  • We’ll email you your final application to review
  • If no signature is required, we'll fast track your application for approval
  • If we need a physical signature, we'll email your application to you to sign and return

3. Get approved

  • If approved, we'll send you a confirmation letter with your merchant facility ID

4. Receive your terminal

  • You can choose to receive a text message confirming when your terminal will arrive
  • Our technicians will deliver your terminal
  • Delivery takes at least 3 days for metro and 5 days for regional locations

Start your application

You’ll need

Apply online

  1. Choose your device
  2. Select your plan
  3. Provide your delivery details 

Apply now

Support

Order EFTPOS rolls & stationery

Existing customers can order online anytime. 

Take me there

Having trouble with your terminal?

If you see a red border around your Albert screen, you'll need to restart your terminal. Here's how:

  1. Press and hold the top left and right buttons at the back of your terminal 
  2. When the top left edge lights up, let go of both buttons so the terminal can restart
  3. Once the home screen appears, select Download Updates

Albert FAQs

Download answers to your questions.

Download now

User guide

Download the Albert user guide to get started.

Download now

Watch how Albert works

Run apps on Albert to split bills, take tips and reconcile sales digitally.

Do more than take payments with these merchant apps

How much does it cost to get EFTPOS?

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Here's what to consider before deciding whether it's right for you.

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Smart ways for faster customer payments

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Make it easy to reconcile bill payments for you and your customers.

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We can help

Things you should know

1 Albert supports direct integration with echidna pay, Kounta, POS Assist, Splitability and Vend.

2 Everyday Settlement is available on transactions made until 10pm AEST for eligible customers with a CommBank business transaction account and a linked CommBank merchant facility.

3 As long as you stay within the included monthly card turnover, you’ll pay one fixed amount every month for your EFTPOS terminal and business bank account.

4 Excess usage fees of 1.5% applies to any monthly card turnover over your included amount. Additional fees and charges may apply, including $30 chargeback fee (per chargeback), $110 service cancellation fee and $1,500 terminal non-return fee. The full fee list will be sent to you once we've checked everything successfully..

Mastercard and the Mastercard brand mark are registered trademarks of MasterCard International Incorporated.

American Express is a trademark of American Express.

Apple is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google Inc. 

Google Pay, the Google Pay Logo, Google Play and the Google Play logo are trademarks of Google Inc.

View Terms and Conditions for Business Transaction and Savings Accounts  and our Financial Services Guide and consider them before making any decision about these products. This advice has been prepared without considering your objectives, financial situation or needs. Before acting on the advice, please consider if it’s right for you. Bank fees and charges may apply. Download the Merchant Agreement Terms and Conditions for more information.