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TOOLS, SUPPORT AND FAQS

Find a range of helpful tools, phone and online support and frequently asked questions covering a range of topics related to Merchant Services.

Helpful hints and tools for Merchant Services products

From EFTPOS devices to online payment solutions, our tool will help you choose the right payment options for your business.

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We offer a range of EFTPOS solutions that make taking payments easy. Our selector tool will find a device and Simple Merchant Plan that suits your business.

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PIN will soon be required at Point of Sale (POS) for all cards issued in Australia. This initiative is being introduced to help reduce the risk of card fraud.

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Unlike some other banks Commonwealth Bank provides same day settlement on the credit and EFTPOS sales your business makes, 7 days a week, 365 days a year. See how everyday settlement can benefit your business.*

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You can now buy all your essential EFTPOS supplies using our online site. Discover how easy it is to keep your EFTPOS solutions up and running.

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When setting up a website to sell goods online, things can be a little more complicated than they seem at first. See our guide on getting started to understand how simple it is.

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We have developed a range of helpful tools to guide you in a range of decisions, from choosing the right Merchant services products, to how best to maximise your cashflow.

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Here you will find a list of regularly updated frequently asked questions about our products and services.

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Existing merchants can call 1800 230 177 for help at any time but here you can also find some useful user guides and other frequently used support documents.

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Talk to us

1800 730 554

For new customers

(8:00am-6:00pm AEST) 

1800 230 177

For existing Merchants

(24 hours a day, 7 days a week) 

Important information

* Everyday Settlement is available to customers with a Commonwealth Bank business transaction account and a linked Commonwealth Bank merchant facility. ‘Same day’ includes all card sales made up to until 10pm (AEDT).

As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement, Financial Services Guide and Operator and User Guides at our Merchant Support Centre.

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