Help & support
Make sure you have at least one form of valid ID to complete your ID check, such as:
We'll also ask you to confirm your tax residency.
No, but you’ll need to link your corporate card to your NetBank profile to access digital features and services like changing your PIN or locking your card. If you don’t link your card, you’ll need to contact us to complete these actions.
We recommend you check your organisation’s policies before linking your corporate card.
You can only have one NetBank profile. So if you already bank online with us, you must use your existing NetBank logon details to link your new card.
For security reasons, a corporate card can only be linked to the individual cardholder’s NetBank account.
If you need to manage someone else’s card, you’ll need to use another method such as CommBiz, CommBank Card Manager or by getting in touch.
No. Your personal banking details will never be shared with your employer.
No, if you hold existing accounts or products with us your corporate card will not affect your net position in NetBank or the CommBank app.
View our Group Privacy Statement for more information.
To enable self-service features in NetBank and the CommBank app, we need to link your corporate card to a NetBank profile. If you’re not an existing CommBank customer, we’ll need to verify your identity online so we can create your profile.
No, you need an Australian mobile number and residential address to register for NetBank or the CommBank app.
If you’re unable to be identified online, check you’ve used your full legal name on the card application and in your ID documents. Preferred names are not accepted.
If the ID check still fails, you can visit a branch to create a NetBank profile. Once you have a profile, return to this page to link your card.
Yes, you can make a payment to your corporate card from your personal account using BPAY:
You can use your card with a range of digital wallets. To view the full list and get step-by-step instructions on how to add your card, visit our mobile payments and wearables page.
No, card limits and merchant blocking can only be set by your Card Administrator or account holder.
To update the name on your card, you'll need to visit your nearest CommBank branch with at least one form of valid ID. You're unable to update your name online.
Message us in the CommBank app, or call us any time on 13 1576.
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The CommBank app is free to download however your mobile network provider charges you for accessing data on your phone. Find out about the minimum operating system requirements for the CommBank app. Terms and conditions are available on the app. NetBank access with NetCode SMS is required. Full terms and conditions available on the CommBank app.
