How to start banking online

NetBank on your desktop

You can do your day-to-day banking from your laptop or desktop computer with NetBank, it's simple and secure. 

Register for NetBank

The CommBank app

To use the CommBank app, you’ll need to download it from the App Store, or Google Play. Then, you’ll need to register. 

Access your statements & documents online

No need to print

You can easily view and download your statements and other important banking documents in NetBank and the CommBank app. You can also email them directly from NetBank.

Accessing other financial documents

  • With the Australian Government offering financial help to many Australians during the coronavirus crisis, there are some other financial documents you might need to support your application for assistance.

    You can download these documents quickly and conveniently through NetBank and upload them directly to MyGov – without having to print them individually.

    Here are some of the financial documents you might need that you can download from NetBank (in addition to your statements):

    • Interest and tax summary
    • Account confirmation (confirms your account details without showing the balance)
    • Balance confirmation (confirms your account details and balance from the previous day without showing transactions)
    • Detailed account summary (a detailed summary of your account details, including current interest rates and fees)
    • Transaction summary (confirms your transactions and account details for a specific period you can choose)

Manage your cards

Cancel and replace a lost, damaged or stolen card

If your card has been lost, stolen, or it needs to be replaced, you can report it on NetBank or the CommBank app. There’s no need to wait till you can get to a branch or call us. 

You can immediately cancel your card online and request a replacement. If you think you've misplaced it, you can put a temporary hold on your card while you look for it. 

You can find out more about reporting your card lost, stolen or damaged.  

If you have the CommBank app, watch how to cancel your card from your mobile (opens video in YouTube)

Payments & transactions

Update contact details

Online help & support

Find benefits & rebates

Benefits finder connects you with benefits you may be eligible for – financial support that could help you during these uncertain times.

Read more about benefits finder