Practical how-to guides to help you manage your banking online.
At times it can be difficult to get to a branch or call us to get the help you need with your banking. Here are some step-by-step guides to help you comfortably manage your day-to-day banking needs online.
You can easily view and download your statements and other important banking documents in NetBank and the CommBank app. You can also email them directly from NetBank.
Accessing other financial documents
With the Australian Government offering financial help to many Australians during the coronavirus crisis, there are some other financial documents you might need to support your application for assistance.
You can download these documents quickly and conveniently through NetBank and upload them directly to MyGov – without having to print them individually.
Here are some of the financial documents you might need that you can download from NetBank (in addition to your statements):
Interest and tax summary
Account confirmation (confirms your account details without showing the balance)
Balance confirmation (confirms your account details and balance from the previous day without showing transactions)
Detailed account summary (a detailed summary of your account details, including current interest rates and fees)
Transaction summary (confirms your transactions and account details for a specific period you can choose)
Ceba, your virtual banking assistant, can answer many day-to-day banking questions or point you in the right direction if you need to speak to someone. Find Ceba anytime in the top-right corner of the CommBank app and in NetBank.
We know it’s not always practical for some customers to access information online. Here are some handy how-to guides you can download and print to help you with your everyday banking needs during the coronavirus crisis and beyond:
Whether your online habits involve shopping, banking or using social media, make sure you're doing so safely. We've created a short video outlining the simple ways you can protect yourself online, including tips for avoiding common scams.