Stay up-to-date

Our Financial Support Guide brings you the latest financial support information including government grants.

See the guide

Find benefits & rebates

Our Benefits finder in the CommBank app finds benefits and concessions you or your business may be eligible for.

More on Benefits finder

Support to keep you mentally fit

We've partnered with a prevention focused mental health not for profit, Smiling Mind, to offer wellbeing webinars to small business customers.

Register here

Loan deferrals & merchant fees

Defer a business loan

Short-term repayment deferrals are available for eligible customers impacted by recent lockdown measures.

Speak to your Relationship Manager, or call us on 13 26 07 (24/7)

Refund merchant fees

If you're facing financial difficulty, you can ask us to refund your merchant terminal rental fees, minimum monthly merchant service fee, monthly access fee, and simple merchant plan fee (as applicable) for up to 90 days.

Speak to your Relationship Manager, or call us on 1800 230 177 (24/7).

Cash flow support

The NSW and Federal Governments announced additional economic support for businesses impacted by the COVID-19 lockdown on 13 July 2021. Businesses can register to receive this support with Service NSW from 14 July 2021, with payments backdated from late July. 

Eligible CommBank customers who have registered to receive the Government stimulus payments and need additional cash flow support in the interim can call our Business Financial Assistance line on 13 2607 and request bridging finance. 

To be eligible to apply for this bridging finance customers must have opened a Business Transaction Account with CommBank prior to 1 January 2021, in addition to our standard lending eligibility (Interest and fees will apply).1

Apply for the SME Recovery Loan Scheme

To support our business customers, a loan of up to $5 million may be available to eligible customers* with small or medium sized businesses. Applications can be made from 1 April 2021 to 31 December 2021. This loan must be used for business purposes or the purchase of commercial property, and is part of the Government SME Recovery Loan Scheme.

The Government’s SME Recovery Loan Scheme will be expanded from 1 October 2021 to all eligible customers* that are/have been adversely economically affected by the coronavirus pandemic. 

How it works

  • Borrow up to $5 million (lending criteria applies)1
  • From 3.25% p.a. variable rate for unsecured loans, and from 3.75% p.a. with a repayment holiday1
  • From 2.60% p.a. variable rate for secured loans, and from 2.85% p.a. with a repayment holiday1
  • The loan must be used for business purposes or purchase of commercial property
  • Loans may be secured or unsecured
  • Loans may be used to refinance eligible commercial debt

You can learn more about the SME Recovery Loan Scheme at the Treasury website.

*Eligibility

  • Small to medium sized businesses with up to $250 million turnover, including those self-employed, and not-for-profits
  • Must have an Australian Business Number (ABN)
  • Available to current and new CommBank business customers
  • Meet the eligibility criteria under the SME Recovery Loan Scheme 

Enquire about a new loan

Register your interest now through the online enquiry form and we’ll call you to progress your enquiry

Apply now

Car & equipment finance

For business Asset Finance vehicle and equipment loans, eligible customers* for SME Recovery Loan Scheme will receive a 0.20% p.a. discount off the standard rate.

Businesses impacted by March floods 

If your business was located or operating in a flood effected area during the recent floods in March 2021^, you may be eligible to apply for support through the federal government’s SME Recovery Loan Scheme. Businesses can enquire about SME Recovery Loans using this form or by calling our business banking contact centre on 13 19 98. For more information, you can visit the government website here.

You may also be entitled to:

  • Repayment deferrals on eligible business loans.
  • Refunded merchant terminal fees for up to 90 days.
  • Waived replacement fees for damaged or lost merchant terminals.
  • Waived fees and notice periods on Cash Deposit and Farm Management Deposit Accounts for eligible customers.
  • Tailored specialised support for larger business customers.

Contact us

Your business’ financial wellbeing is our priority. If you need support at this time, please reach out to us. If you have a Relationship Manager they will be able to assist you at this time, or call our dedicated Business Financial Assistance team, available 24/7, on 13 26 07

We're here for you

We’re doing our very best to support you and acknowledge it’s a rapidly changing environment. We have dedicated teams of specialist bankers to help you through this and to respond to your queries. Our online accounts are available so you can work remotely and access 24 hours a day through NetBankCommBank app or through CommBiz.

We encourage any customer that needs help to contact us. If you have a Relationship Manager they will be able to assist you with this, or you can speak with our dedicated Business Financial Assistance team on 13 23 07, who are available 24/7.

Need additional support during COVID?

Things you should know

As this information has been prepared without having regard for your individual and/or business objectives, financial situation or needs, you should, before acting on this information, consider its appropriateness to your circumstances. This information is current as at 25 August 2021 and is prepared without taking into account your individual and/or business needs and objectives. CommBank has the right to change or cancel this offer at any time without notice. The statements and content of this fact sheet have been sourced from various government publications and summarised. CommBank disclaims, to the extent permitted by law, all warranties, representations or endorsements, express or implied, with regard to the material and does not accept any liability in relation to the quality, operability or accuracy of the material.

1 Credit provided by the Commonwealth Bank of Australia.  These products are only available to approved business customers and for business purposes only. Applications for finance are subject to the Bank's eligibility and suitability criteria and normal credit approval processes. View our Current Terms and Conditions for Business FinanceFinancial Services Guide and Business Transaction Account terms and conditions and consider them before making any decision about these products. Rates are subject to change. For current interest rates, visit business banking rates and fees. Fees, charges and Terms & Conditions apply.

Customers eligible to apply for a loan repayment deferral include any CommBank business customer who holds a BetterBusiness Loan with less than $10,000,000 of total commercial liabilities with CommBank. Loan repayment deferrals are offered at the final discretion of the bank. These products are only available to approved business customers and for business purposes only. Applications for finance are subject to the Bank’s eligibility and suitability criteria and normal credit approval processes.  Applications for finance are subject to the Bank’s eligibility and suitability criteria and normal credit approval processes. View our current Terms and Conditions for Business Finance and consider them before making any decision about these products. For current interest rates, visit Business banking rates and fees

 *These products are only available to approved business customers and for business purposes only. Customers need to meet eligibility criteria of the Government SME Recovery Scheme: small to medium sized businesses with up to $250 million turnover, those self-employed, and not-for-profits and have an ABN. This offer cannot be used to purchase residential property or financial products, or to provide loans to associated entities. Applications for finance are subject to the Bank's eligibility and suitability criteria and normal credit approval processes. View our current terms and conditions for Business Finance and Asset Finance and consider them before making any decision about these products. For current interest rates, visit Business banking rates and fees.  The statements and content of this fact sheet have been sourced from various government publications and summarised. CommBank disclaims, to the extent permitted by law, all warranties, representations or endorsements, express or implied, with regard to the material and does not accept any liability in relation to the quality, operability or accuracy of the material

^ “Recent Floods” means the flooding that occurred in March 2021 in the Flood Affected Local Government Areas. “Flood Affected Local Government Area” means a flood affected local government area as published on the Department of the Treasury website and updated by the Commonwealth from time to time for the purposes of the Scheme.

Please view our Merchant AgreementFinancial Services Guide and Operator and User Guides at our Merchant Support Centre.

Credit provided by the Commonwealth Bank of Australia.