We're here for you 

If you're a CommBank customer, you can access a range of support options and get more certainty during difficult times.

Refund merchant fees

If you're facing financial difficulty, you can ask us to refund your Simple Merchant Plan fee, Merchant terminal rental fees, minimum monthly Merchant Service Fee, and Monthly Access Fee (as applicable) for up to 90 days. Contact your Relationship Manager or lodge your request online using the form below.

Request a refund

Loan repayment deferrals

We auto enrolled eligible business for repayment deferrals on their eligible loans from April through to September 2020. We’re now offering deferral extensions and other support to customers on a case by case basis depending on their individual circumstances.1

View support

Take a new loan

We're offering three year, unsecured BetterBusiness Loans of up to $250,000 to eligible customers for working capital purposes only (not asset purchases or refinancing of existing debt).2

More about this loan

Access your banking anytime, anywhere

Many of the tools and technology you already use make it possible for you to manage your business or community group remotely, so you can keep things running as smoothly and simply as possible even as things change. 

See online tools (PDF)

More support

Financial support guide

Your personal and financial wellbeing is our priority in these uncertain times. Whether you’re experiencing business hardship, reduction or loss of income or are navigating how to help your employees, this guide helps explain what’s on offer, to help alleviate the stress.

View guide

Benefits finder

You may be eligible for benefits, rebates and concessions that could help you save money and help your business with cash flow.

Explore Benefits finder

Things you should know

There are implications associated with repayment deferrals including that interest and any fees will be added to the outstanding balance in accordance with the contract and capitalised over the remaining term of the facility. This means that the total amount of interest payable will be more than it would have been under the original contract term if payments are deferred.

These products are only available to approved business customers and for business purposes only. This offer cannot be used to refinance existing debt or purchase an asset. Applications for finance are subject to the Bank's eligibility and suitability criteria and normal credit approval processes. View our current Terms and Conditions for Business Finance and consider them before making any decision about these products. For current interest rates, visit Business banking rates and fees. Rates are subject to change. Fees, charges and Terms & Conditions apply.

Please view our Merchant AgreementFinancial Services Guide and Operator and User Guides at our Merchant Support Centre.

This information is current as at 16 July 2020 and is prepared without taking into account your individual and/or business needs and objectives. Please obtain independent financial, legal, tax and other relevant advice prior to making any investment decision. CommBank has the right to change or cancel any offer at any time without notice.