Reduced repayments or redraw

For some customers, reducing their repayments for a period of time or restructuring their debt may be the right solution for their situation. But there are a range of options which may be available depending on your situation, including:

Speak to our Home Lending Specialist team to find out more about the options that best suit your individual situation, or call us on 13 2224 any day (8am-8pm Sydney/Melbourne time) to talk through your options.

Fixed rate options

With a Fixed Rate home loan you’ll know exactly what your repayments will be, giving you confidence to budget and plan ahead with certainty whether you want to switch your existing variable rate home loan to fixed, or are refinancing, buying or investing.

Not sure a fixed rate is right for you? Find out more about the benefits and things to consider before you make the switch.

You can also split your home loan and enjoy the best of fixed and variable. Call us any day on 13 2224 (8am-8pm Sydney/Melbourne time) to talk through your options. 

To change your home loan to a fixed rate, simply log onto NetBank or the CommBank app and choose the loan you’d like to fix.

Switch in NetBank

Additional support

We’re here to support you if you would like to discuss what other options may be available. Speak to our Financial Assistance Solutions team on 13 30 95 between 8am - 9pm Monday to Friday and 9am - 2pm on Saturday (Sydney/Melbourne time).

Freeze on forced sales

We introduced a freeze on forced sales, until September 2021, for customers impacted by coronavirus who are struggling with repayments.

Customers eligible for this support include:

  • Owner Occupiers,
  • Those who’ve been in a COVID-related deferral (since March 2020), and
  • Those who’ve made their home loan repayments on time for 12 months prior to their deferral.

During the freeze period we will not commence forced sales for customers struggling to make repayments having rolled off their deferral, where the customer stays in touch with us.

For more information, please call our Financial Assistance Solutions team for a confidential discussion.

Steps to improve your financial wellbeing

Your financial and personal wellbeing remains our priority.

Visit our financial wellbeing page to understand your current financial wellbeing and see which steps you can take to improve it.


Visit financial wellbeing page

Things you should know

Everyday Offset is a feature of our Complete Access Transaction Account that is linked to an eligible home loan, and accountholder/s must also be accountholders of the linked home loan. Interest is not charged on that part of the Home Loan balance equal to the balance of the Complete Access account.

Applications are subject to credit approval. Full terms and conditions will be included in our loan offer. Fees and charges are payable. Interest rates are subject to change.

As this advice has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances before acting on this advice.

The Bank makes no representation about the future direction of interest rates.

Comparison rate calculated on a $150,000 secured loan over a 25-year term. WARNING: Comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.