Get the most from your new account

First time payments and some other transfers may be delayed for 24-48 hours for security reasons. Your account balances will update immediately in NetBank after your transfer. 

For international transfers, this can take longer based on the recipient’s country and bank. 

For more information, check out our information about money transfers.

You can find your statement in the app or NetBank under your account. 

In the app, go to your account and select Manage, then View Statement. In NetBank, go to your account and select View accounts then Statements.

For more information, check out info about online statements.
 

In the CommBank app:

1. Log on to the CommBank app, then tap ‘Accounts’
2. Choose an account
3. Tap ‘Manage’
4. Tap ‘View statement’, then choose statement date
5. Tap ‘Share’
6. You’ll have the option to email or print your statement
    

In NetBank:

1. Log on to NetBank
2. Choose ‘View accounts’, then ‘Statements’
3. Select the account you want to view statements for
4. Your latest statements will be displayed. You can also create a transaction summary for a specific date range.
5. For a single statement, select the statement you want and click ‘Download’
   
6. For multiple statements, select all the statements you want and click ‘Download’
   

Some card transactions show up as pending in your account until they're fully processed. Usually, it takes around 3 to 5 business days, but sometimes it can be up to 10 days or longer. 

When a transaction is pending, the amount is deducted from your available funds, not your account balance. This means you get to see payments or withdrawals in real-time, and you can tell which refunds are still being processed. Instead of waiting up to 10 days to see what you've spent, you can avoid surprises like accidentally overdrawing your account.