How it works
- Choose your purchase from any Myer store
- Present your Awards credit card to a Myer team member at a register and ask to pay with points
- Swipe your card to pay using your Awards points. If you're a MYER one member, you’ll earn MYER one Shopping Credits for the total transaction
To give you more from your card, CommBank in conjunction with Myer has created an Australian department store first - the power to use your points instantly in-store. All you have to do is present your Awards credit card at a Myer register and ask to pay with points.
This great offer is exclusive to CommBank Awards credit card customers and available in every Myer store around the country. So keep using your card everywhere to earn Awards points, then spend them instantly at any Myer store. If you don't have a card, find out more and apply now.
Frequently asked questions
CommBank Awards credit card customers can redeem Awards points (calculated to an equivalent AUD value) on purchases of merchandise and Myer Gift Cards excluding ‘Coles Group and Myer’ Gift Cards at any Myer store in Australia. A minimum redemption and a maximum of 1 million points redemption applies per day. Refer to the CommBank Awards website, accessible through NetBank, for full terms and conditions. You will be able to enquire on the dollar balance of your Awards points at a Myer register.
How can I check the value of my Awards points when I'm in a Myer store?
You can ask a team member at a Myer register to swipe your CommBank Awards credit card to check whether you have an available balance to spend at Myer.
Can I still earn MYER one Shopping Credits?
Yes, as a MYER one Member you will still earn MYER one Shopping Credits for merchandise purchases made with CommBank Awards points.
What if I don't have enough Awards points to pay the full amount of my purchase?
You can pay with any combination of CommBank Awards points and any other payment method accepted at Myer. Simply advise the Myer team member of the amount you would like to pay with each payment method.
What if I need to return or exchange an item that I have purchased with my Awards points?
All returns and exchanges are subject to Myer’s Return Policy. Where the item may be returned, merchandise that is purchased solely or in part using CommBank Awards points may be returned to Myer upon presentation of proof of purchase. Myer may offer an exchange or Myer Returns Card*, unless otherwise required by law. For further information and conditions on the Myer Returns Policy, visit myer.com.au *Please note that Myer Returns Cards are subject to an expiry date.
Is there anything I’m unable to redeem my Awards points for at Myer stores?
CommBank Awards points cannot be redeemed for cash. Awards points cannot be used at Myer towards payment of Myer Store or Myer Visa card accounts, lay-by accounts; purchase of ‘Coles Group and Myer' Gift Cards; purchases at some food and service outlets; and Miele appliances. Other exclusions may apply and may change from time to time. A full listing is available at myer.com.au.
Can I redeem my Awards points when I shop with Myer online or over the phone?
No, you can only redeem your points when you use your CommBank Awards credit card in Myer stores
I tried to pay with my Awards points but the transaction was unsuccessful?
There are a number of reasons that your transaction may not have been successful. For example, if your card has expired or you are not enrolled in the CommBank Awards program, or on rare occasions Myer registers cannot connect to access Members’ Awards details to process your points. For more information, you can contact the CommBank Awards Service Centre on 13 1661 anytime between 8.00am – 8.00pm Monday to Friday (Sydney/Melbourne time).
Will Myer be accessing my personal information?
By using your Awards points to make a purchase at Myer you consent to Myer accessing and using your personal information, including your CommBank Awards details, to facilitate the use of the CommBank Awards points and related marketing communications and activities, including without limitation to balance enquiries, redemption and refunds of Awards points.
Who should I contact if I want more information on Pay with Points at Myer, or if I have a question about a transaction?
You can call the CommBank Awards Service Centre on 13 1661 anytime between 8.00am–8.00pm Monday to Friday (Sydney/Melbourne time) for all Awards enquiries (points balance, loyalty enrolment status, redemption transaction history, available awards enquiries, gift card redemptions). At all other times, you can call the CommBank Call Centre on 13 2221, 24 hours a day, seven days a week.
Things you should know:
Pay with CommBank Awards points is available in-store at Myer only. Ask a Myer team member in-store to check the redeemable value of your points. Points cannot be redeemed for cash. A minimum redemption and a maximum of 1 million points redemption applies per day. Refer to the CommBank Awards website, accessible through NetBank, for full terms and conditions. If you wish to return an item purchased with Awards points, the Awards points cannot be returned to you. A Myer Returns card of the same value as the returned item will be provided to you. Myer, in its sole discretion, may refuse the use of Awards points, for any reason, including without limitation, in cases of communication network failure, tampering, unauthorised intervention, fraud (actual or suspected), technical failure or any cause beyond the control of Myer. Awards points cannot be used at Myer towards payment of Myer Store or Myer Visa Card accounts, lay-by accounts; purchase of ‘Coles Group and Myer’ Gift Cards; purchases at some food and service outlets; and Miele appliances. The earning and redemption of Commonwealth (CommBank) Awards points are subject to the Terms and Conditions of the CommBank Awards Program available at commbank.com.au. Points are earned on eligible transactions (most purchases, but not, for example, BPAY transactions, cash advances or balance transfers) and are subject to points capping. Awards and the number of points required for awards are subject to change at any time. Commonwealth Bank of Australia ABN 48 123 123 124, Australian credit licence 234945. MasterCard and the MasterCard brand mark are registered trademarks of MasterCard International Incorporated. PayPass is a trademark of MasterCard International Incorporated. American Express is a trademark of American Express. CommBank Awards American Express Cards are issued by Commonwealth Bank of Australia pursuant to a licence from American Express.