Is there anything I’m unable to redeem my Awards points for at Myer stores?
CommBank Awards points cannot be redeemed for cash. Awards points cannot be used at Myer towards payment of Myer Store or Myer Visa card accounts, lay-by accounts; purchase of ‘Coles Group and Myer' Gift Cards; purchases at some food and service outlets; and Miele appliances. Other exclusions may apply and may change from time to time. A full listing is available at myer.com.au.
Can I redeem my Awards points when I shop with Myer online or over the phone?
No, you can only redeem your points when you use your CommBank Awards credit card in Myer stores
I tried to pay with my Awards points but the transaction was unsuccessful?
There are a number of reasons that your transaction may not have been successful. For example, if your card has expired or you are not enrolled in the CommBank Awards program, or on rare occasions Myer registers cannot connect to access Members’ Awards details to process your points. For more information, you can contact the CommBank Awards Service Centre on 13 1661 anytime between 8.00am – 8.00pm Monday to Friday (Sydney/Melbourne time).
Will Myer be accessing my personal information?
By using your Awards points to make a purchase at Myer you consent to Myer accessing and using your personal information, including your CommBank Awards details, to facilitate the use of the CommBank Awards points and related marketing communications and activities, including without limitation to balance enquiries, redemption and refunds of Awards points.
Who should I contact if I want more information on Pay with Points at Myer, or if I have a question about a transaction?
You can call the CommBank Awards Service Centre on 13 1661 anytime between 8.00am–8.00pm Monday to Friday (Sydney/Melbourne time) for all Awards enquiries (points balance, loyalty enrolment status, redemption transaction history, available awards enquiries, gift card redemptions). At all other times, you can call the CommBank Call Centre on 13 2221, 24 hours a day, seven days a week.