Our 100% Security Guarantee

The safety of your money is 100% guaranteed when you use the CommBank App or NetBank. We will cover any loss if someone makes an unauthorised transaction on your account provided you protect your client number, password, NetCodes and immediately notify us of the loss, theft or misuse of your password and of any suspicious activity on your account.

NetCode security

What is NetCode? NetCode helps check that it’s you using your account. You can set up NetCode and keep your account secure when completing certain transactions with a one-time security code sent via CommBank App notification or SMS. Never tell anyone your NetCode, even us.

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Free anti-virus software

To help you keep your computer safe when you’re online, we’ve partnered with McAfee to offer you a free 6 month trial of McAfee Internet Security.

Access the free trial

How we protect you

Security experts

We have dedicated teams of security experts monitoring threats and regularly testing all our services to ensure they remain safe and secure. Our teams also work closely with law enforcement agencies to protect our customers.

Lockouts and timeouts

If someone tries to guess your NetBank or CommBank App password, your account will be temporarily locked after a number of unsuccessful attempts. Also, if you stop using NetBank or the CommBank App and haven’t logged out, we'll log you out.

Encryption

All data sent and received from your computer to our secure systems is encrypted using 256-bit SSL encryption technology to ensure confidentiality.

Activity log

There’s a couple of ways you can check your NetBank activity history. When you log on to NetBank, you’ll see date and time of your last login at the top of the page. You can also view all of your NetBank activity by viewing your Online history.

View your NetBank activity

Extra verification

There are times where we might place a hold on funds transferred through NetBank to an international beneficiary, an unlinked Commonwealth Bank account or third-party linked account in order to conduct further verification. This hold is to protect you and may apply until the next business day or longer if we need to investigate the transaction.

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Independent audits

We also work closely with independent consultants to verify the security of our systems including reviews of system architecture, firewall configurations, network device security and web application security.

Our products and services are built with security in mind

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NetBank

NetBank is our secure online bank that gives you the freedom to access and manage your money – anywhere and at any time. 

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CommBank app

The CommBank app for mobile and the CommBank app for tablet let you stay in control of your banking the way you want.

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Cards

We take card security, in particular card skimming, very seriously and use leading edge technologies that detect if someone has attached a skimming device to an ATM.

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Talk to us

Report fraud

Report Fraud

If you notice any suspicious activity on your bank account, notify us immediately
on 13 2221.

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Report fraud

Report Hoaxes

If you receive or suspect you have received a hoax email, contact hoax@cba.com.au

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Report fraud

Support

Need an answer? Here are quick and easy ways to get the help you need.

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