Help & support
24 hour, 7 days a week customer support team based in Australia. Receive a replacement EFTPOS terminal within four hours4 if needed.
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement, Financial Services Guide and Operator and User Guides at our Merchant Support Centre.
1 The $0 terminal rental fee is available to eligible customers who apply for and open a new merchant terminal between 25 October 2021 and 30 June 2022, and settle to a CommBank Business Transaction Account on eligible pricing plans. Offer valid until 30 June 2022 and subject to change. The $0 terminal rental fee offer means customers have their terminal rental fees waived for the first 6 months for up to a maximum of 3 terminals, available on Smart, Essential Lite and Essential Plus. The offer is only available at the initial application and can’t be extended to additional terminals after the application has been processed. Offer is not available for group deals (including Alliance Partners) or Bankwest. For more information on our range of EFTPOS products and pricing plans, visit commbank.com.au/merchantterminal.
2 A Business Transaction Account is required to settle your transactions, if you apply online through NetBank. You can choose to settle your transactions to an alternate account held with us or another financial service provider by calling our Merchant Sales team on 1800 230 177, any time after your application is finalised. The information on this website has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on the information, consider its appropriateness to your circumstances. Terms, conditions, fees and charges apply to Business Transaction Accounts and NetBank. Read the Terms and Conditions for Business Transaction and Savings Accounts and the Electronic Banking Terms and Conditions (PDF) and consider whether these products are right for you. The target market for this product can be found within the product’s Target Market Determination.
3 Same Day Settlement is available on all eftpos transactions made before 10.00pm (Sydney/Melbourne time) and all eCommerce transactions made before 5:30pm (Sydney/Melbourne time) for eligible customers with a CommBank transaction account and a linked CommBank merchant facility.
4 Replacement within 4 business hours in all locations except remote areas. 3 to 5 business days for remote areas. A remote area is not serviced by a technician and only phone support is available.
5 Daily IQ has been prepared as a tool for general information purpose only and should not be relied on to make business decisions or for account reconciliation. Daily IQ is available to business customers with a Business Transaction Account.
6 Eligible POS providers include Retail Pro (Heritage POS), Magenta POS, Fred IT. Alipay is a registered trademark of Alipay US.
7 4G only available in 4G compatible areas.
8 Connectivity to a secured Wi-Fi network is supported subject to network coverage and compatible areas.
9 POS provider must be accredited by Linkly (formerly PC-EFTPOS). Please check with your POS provider for feature availability and options.
10 App Marketplace is coming soon.
11 Dual SIM available for new installs and replacements from 13 December 2021.
12 Surcharging is a useful tool to recover the costs of processing card payments in your business. However, the value of the surcharge must not exceed the value that it costs you to accept the transaction, you can find more information at commbank.com.au/surcharging.
Mastercard and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated. American Express is a trademark of American Express. Visa is a registered Trademark of Visa in the United States. JCB is a registered trademark of JCB International. Union Pay is a registered trademark of UnionPay International Co., Ltd. Doshii is a registered trademark of Doshii Connect Pty Ltd. Eftpos is a registered trademark of eftpos Payments Australia Ltd. Verifone is a registered trademark of VeriFone Inc.