Help & support
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement, Financial Services Guide and Operator and User Guides at our Merchant Support Centre.
1 4G only available in 4G compatible areas.
2 Additional costs apply for the communications cradle
3 Connectivity to a secured Wi-Fi network is supported subject to network coverage and compatible areas.
4 Same Day Settlement is available on all EFTPOS transactions made before 10.00pm (Sydney/Melbourne time) and all eCommerce transactions made before 5:30pm (Sydney/Melbourne time) for eligible customers with a CommBank transaction account and a linked CommBank merchant facility
5 Least Cost Routing is also known as Merchant Choice Routing. A reference in the Merchant Agreement dated 1 April 2020 to Merchant Choice Routing is also a reference to Least Cost Routing. Only for eligible devices.
6 Replacement within 4 business hours in all locations except remote areas. 3 to 5 business days for remote areas. A remote area is not serviced by a technician and only phone support is available.
7 Joining fee of $250 applies if you settle to another financial provider.
8 Additional fees and charges including $500 terminal non-return fee if you need to replace a damaged EFTPOS machine or you don't return your machine once you've finished your plan and EFTPOS stationery order charged if you order new EFTPOS rolls and stationery for your machine. You may incur an upgrade fee of $149 per EFTPOS machine if you choose to upgrade.
9 A Business Transaction Account is required to settle your transactions, if you apply online through NetBank. You can choose to settle your transactions to an alternate account held with us or another financial service provider by calling our Merchant Sales team on 1800 230 177, any time after your application is finalised. The information on this website has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on the information, consider its appropriateness to your circumstances. See our Financial Services Guide (PDF). Terms, conditions, fees and charges apply to Business Transaction Accounts and NetBank. Read the Terms and Conditions for Business Transaction and Savings Accounts (PDF) and the Electronic Banking Terms and Conditions (PDF) and consider whether these products are right for you. The target market for this product can be found within the product’s Target Market Determination.
10 1.1% covers Mastercard®, Visa®, AMEX®/JCB®, eftpos®, and UnionPay® transactions (additional costs may apply for all other cards).
11 The $0 terminal rental fee is available to eligible customers who apply for and open a new merchant terminal between 25 October 2021 and 30 June 2022, and settle to a CommBank Business Transaction Account on eligible pricing plans. Offer valid until 30 June 2022 and subject to change. The $0 terminal rental fee offer means customers have their terminal rental fees waived for the first 6 months for up to a maximum of 3 terminals, available on Smart, Essential Lite and Essential Plus. The offer is only available at the initial application and can’t be extended to additional terminals after the application has been processed. Offer is not available for group deals (including Alliance Partners) or Bankwest. For more information on our range of EFTPOS products and pricing plans, visit commbank.com.au/merchantterminal.
12 App Marketplace is coming soon.
13 AMEX/JCB is available for eligible customers only.
Mastercard and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated. American Express is a trademark of American Express. Visa is a registered Trademark of Visa in the United States. JCB is a registered trademark of JCB International. Union Pay is a registered trademark of UnionPay International Co., Ltd. Doshii is a registered trademark of Doshii Connect Pty Ltd. Eftpos is a registered trademark of eftpos Payments Australia Ltd. Verifone is a registered trademark of VeriFone Inc.