Help & support
1 To take advantage of the NetLock security, CommBiz token holders must be identified. Identified CommBiz token holders are users that have had their identity verified by the Bank. New and existing users can be identified by going to the Admin tab in CommBiz, selecting the specific user and then selecting the ‘identification’ tab.
2 NetLock devices are currently being provided free of charge for all CommBiz uers, however we reserve the right to charge this fee if you order the NetLock device but do not use the NetLock device.
Your NetLock USB device should not be used as a data storage device as this will destroy its operation.
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on this advice, consider its appropriateness to your circumstances. Terms and conditions issued by Commonwealth Bank of Australia for CommBiz. View our Financial Services Guide. If you have a complaint, the Bank's dispute resolution process can be accessed on 13 2221.