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Log on

Go to commbiz.com.au, enter your log on ID and temporary password. To set up your profile:

  • Change your password and enter your email address
  • Set four security questions
  • If you’ve received a security token, select Activate now and follow the prompts. Otherwise, select Next
  • Select Change to choose a log on ID that's easier to remember, or Finish to skip this step.

Set up Multi-Factor Authentication (MFA)

Learn more about Administrator MFA

To access certain features in CommBiz, you'll need to use multi-factor authentication such as an eToken.

eToken generates a one-time password for you to enter, along with your log on ID and password. You’ll receive an email or another Administrator will let you know if you need eToken.

Before you can download the CommBiz mobile app and activate your eToken, you'll need to verify your identity with us.

If your app says your CommBiz service isn't enabled for eToken or CommBiz Mobile, this means eToken is not set up on your service. You may receive a security token in the mail, or an Administrator can call 13 2339 to set this up. 

  1. Download the CommBiz app from the App Store (iOS) or Play Store (Android).
  2. Open the app and follow the prompts to register and activate your eToken. 

Once you’ve completed your registration, you can generate an eToken. To do so:

  1. Log on to CommBiz Mobile and tap on Generate eToken

    Note: You need internet access to log onto the app
  2. Enter your six-digit PIN 
  3. A temporary eToken password that expires after 32 seconds will be generated. If it expires, tap Generate new eToken to get a new one

More about eTokens

To access certain features in CommBiz, you'll need to use Multi-Factor Authentication. 

If you're not eligible for eToken, you can use a physical token. This generates a one-time password for you to enter, along with your log on ID and password. To activate your physical token:

  1. Go to My Security Centre on the bottom right
  2. Select Activate token
  3. Enter the 10-digit serial number on the back of your token
  4. Select Activate token

Note: You can either have an eToken or a physical token. 

More about security tokens

Set up Multi-Factor Authentication (MFA)1

Learn more about Administrator MFA

To access certain features in CommBiz, you'll need to use multi-factor authentication such as an eToken.

eToken generates a one-time password for you to enter, along with your log on ID and password. You’ll receive an email or another Administrator will let you know if you need eToken.

Before you can download the CommBiz mobile app and activate your eToken, you'll need to verify your identity with us.

If your app says your CommBiz service isn't enabled for eToken or CommBiz Mobile, this means eToken is not set up on your service. You may receive a security token in the mail, or an Administrator can call 13 2339 to set this up.

  1. Download the CommBiz app from the App Store (iOS) or Play Store (Android).
  2. Open the app and follow the prompts to register and activate your eToken.

Once you’ve completed your registration, you can generate an eToken. To do so:

  1. Log on to CommBiz Mobile and tap on Generate eToken

    Note: You need internet access to log onto the app
  2. Enter your six-digit PIN
  3. A temporary eToken password that expires after 32 seconds will be generated. If it expires, tap Generate new eToken to get a new one

More about eTokens

To access certain features in CommBiz, you'll need to use Multi-Factor Authentication.

If you're not eligible for eToken, you can use a physical token. This generates a one-time password for you to enter, along with your log on ID and password. To activate your physical token:

  1. Go to Profile, then select Security centre
  2. Select Activate token
  3. Enter the 10-digit serial number on the back of your token
  4. Select Activate token

Note: You can either have an eToken or a physical token.

More about security tokens

Good to know

Once you’ve completed a maintenance request, we’ll generate a pre-filled form which can’t be edited. You’ll need to print and sign it with a pen before returning it to us.

Add & manage users

 

Step 1. Review roles & permissions

User roles and permissions allow you to control and manage what users see and do in CommBiz. 

View roles and permissions

Step 2. Add new users

Create a new user profile, set their permissions, and learn how to edit or delete existing users.

How to add, edit or remove users

Step 3. Enable service requests

Allow others to make service requests, so they can, for example, re-order chequebooks and update account details.

How to enable users to make service requests

Step 4. Add authorisers

Learn how to allow someone to authorise transactions on behalf of the business.

How to set transaction authority rules

Reset passwords

Learn how to reset a user's password or find their log on ID.

Add bank accounts

 

  1. Go to Admin, then Maintenance Requests
  2. Select Add Account(s)
  3. Select Add CommBank Accounts
  4. Follow the prompts or read our user guide
  5. Complete and return the account authority form (if required)

Add bank accounts1

  1. Go to Admin, then select Add accounts
  2. Select Add CommBank Accounts
  3. Follow the prompts or read our user guide
  4. Complete and return the account authority form (if required)

Nominate a delegate

 

What's a service delegate?

Service delegates can add new accounts or change the electronic account authority – in some cases without completing a form, reducing the turn-around time.

How to nominate

Complete the service delegate maintenance request. You'll need to choose your service delegates, and how many are needed to authorise a maintenance request online.

How to nominate a service delegate

Good to know

Consider having more than one Administrator. If the sole Administrator is unavailable or leaves the business, you'll still be able to complete key tasks.

We're here to help

Things you should know

  • As this information has been prepared without considering your objectives, financial situation or needs, you should, before acting on this information, consider its appropriateness to your circumstances. Full Terms and Conditions for CommBiz are available here or from any branch of the Commonwealth Bank. View our Financial Services Guide. If you have a complaint in respect of this product, the Commonwealth Bank's dispute resolution process can be accessed on 13 2221.

    1The New CommBiz is being progressively introduced to CommBiz customers in phases. The information indicated about New CommBiz is subject to change.