We’re experiencing high call volumes. Chat to our virtual assistant, Ceba, in the app or NetBank to avoid longer wait times. If you need a human, Ceba can connect you with one. 

Financial support guide

As new measures are introduced to support all Australians, we regularly update this guide to make it easy for you to find out what options are available.

View the guide

How we're supporting our personal customers

Defer your repayments

Home loan customers requesting financial assistance during this time will be able to defer their repayments for 6 months, with interest and fees added to their home loan and loan term extended.

More on financial assistance

Credit card assistance

For customers who have been unable to make their minimum credit card repayments in March, we’ll be refunding any late fees and interest charged during this period.

Tell me more

Our branches

With the largest branch network in Australia, we remain open, although our opening hours have changed temporarily. Our branches will now close at 4pm Monday to Friday, and our weekend trading branches will close on Saturdays and Sundays. If you are unable to visit in person, please contact your local branch to discuss how we can support you.

See branch info

Digital Banking 

You can access your accounts 24 hours a day through the CommBank app and via NetBank. You can continue doing familiar things like paying someone, seeing your account balance and transferring money between accounts

Chat to Ceba - straight away

Ceba, your virtual banking assistant, can answer your day-to-day banking questions or point you in the right direction if you need to speak to someone. Find Ceba anytime in the top right corner of the CommBank app, and in NetBank

Superannuation

Latest on the Australian Government’s changes to superannuation and pension payments.

Tell me more

Coping with the unexpected?  

When will I receive the $750 government stimulus package?

The first payment will be paid to eligible Australians from 31 March 2020, and a second payment will be made from 13 July 2020.

View information about the one-off payment

What are my options if I’m unable to pay my debts and experiencing financial hardship?

Find out ways we can help you

What can I do if I'm in need of extra money or experiencing cash flow shortages?

How we can provide financial support

Am I covered by my CommBank Travel Insurance if I’m currently overseas or travelling soon? 

See more information on travel

How we're supporting our business customers & community groups

Defer your business loan under $5 million

We will automatically defer BetterBusiness Loan and Equipment Loan principal and interest repayments for eligible business and community customers with total lending limits up to $5 million, in April, May and June 2020, unless customers advise us not to. We’ll contact customers around the end of this repayment deferral period to confirm whether they need a further three-month deferral in line with the ABA loan deferral arrangements.

View support

Defer your business loan between $5-10 million

Eligible business customers with total lending limits between $5-10 million can choose to defer BetterBusiness Loan principal and interest repayments for up to six months from April 2020, in line with the ABA loan deferral arrangements.

View support

Defer your home loan

Home loan customers requesting financial assistance during this time will be able to defer their repayments for 6 months, with interest and fees added to their home loan and loan term extended.

More on financial assistance

Take a new loan

We're offering an unsecured loan of up to $250,000* (lending criteria applies) with no establishment or account fees, and no repayments required for six months for business and community groups with less than $50 million annual turnover. For the first 6 months, interest will be deferred and capitalised at a reduced variable rate from 4.5% p.a.. From 6 months, principal and interest repayments will be required.

Apply now

Waive your Merchant Fees

We will automatically waive certain Merchant fees (for eligible business customers with an EFTPOS device or eCommerce facility) for March, April and May 2020.

Other Merchant customers requiring financial assistance during this time are able to reach out to their Relationship Manager or our Merchant Support team on 1800 230 177 to discuss a refund of Merchant terminal rental fees for up to 90 days.

View Support

Access your banking anytime, anywhere

Many of the tools and technology you already use make it possible for you to manage your business or community group remotely, so you can keep things running as smoothly and simply as possible even as things change. 

See online tools

Latest update from Peter Switzer and our Group Executive on the support available for your business

Keep banking with us

New to online banking? 

If you haven’t already, register for NetBank and download the CommBank app, so you can do your everyday banking anytime, from wherever you like

Pay without cash

Use your mobile phone (digital wallet) or CommBank card to tap and pay if you need to go in- store. Alternatively, pay online and get things delivered where possible

Making & receiving payments

With the CommBank app, you can pay people without cash using their mobile number if they have an Australian bank account, and use PayID to get paid in near-real time without cash

Chat to Ceba 

Ceba your virtual banking assistant lives in NetBank and the CommBank app home screen. It can answer a range of day-to-day banking questions or point you in the right direction if you need to speak to someone

In branches

We remain open for business, although our opening hours have changed temporarily. Our branches will now close at 4pm Monday to Friday, and our weekend trading branches will close on Saturdays and Sundays. While some of our branches may close for short periods, we will re-open as quickly as possible. If you are unwell, or in self-isolation, please do not come in to a branch. Contact your local branch or call 13 2221 to discuss how we can support you.  

See latest branch information

24/7 phone banking 

If you prefer not to bank with us online, get in touch using self-service phone banking 24/7 by calling 13 2221

Depositing cash or cheques

If you need to deposit money into an account you can use our instant deposit ATMs 24/7. Watch how to use an ATM with instant deposit

How to guides

Government resources & updates

Update from the Government - Sunday 29 March

The Prime Minister announced that public gatherings are now reduced to a maximum of two people, except for those who live in the same household.

Australians have been reminded to stay home except if they need to shop for basics, get medical care, exercise or travel to school and work if they’re not able to work or learn remotely.

Read the latest updates

Coronavirus Australia app

The Federal Government has launched the official government ‘Coronavirus Australia’ app, which is available in the Apple App Store or Google Play. You can also join the official WhatsApp channel on iOS or Android

The Coronavirus Australia app includes information on how to test your symptoms, register isolation and check the status of confirmed cases in Australia and more.

Branches remain open

Banking is an essential service, and the majority of our branches remain open. Keeping everyone safe and healthy is our priority, so we have measures in place in all our branches that will help limit the spread of the virus. These include strict social distancing rules, a high standard of cleanliness and having hand sanitiser available. View the latest branch information or find a branch near you.

Where possible, we ask you to bank online using NetBankCommBank app or CommBiz. If you need help with your online banking, get in touch with us on social media. Our team is always ready to help. 

Government agreements for commercial and residential tenants

The government has encouraged landlords, tenants and financial institutions to sit down and find a way so that businesses can start again once the impacts of the virus have subsided.

The government have agreed to these principles:

  • Commercial and residential tenants who are unable to pay rent because of the impacts of the coronavirus have a 6 month moratorium (temporary hold) on eviction
  • Tenants and landlords should agree on rent relief or temporary amendments to leases
  • Tenants impacted by the coronavirus should get a reduction or waiver of rental payment(s) for a defined period
  • Tenants should be able to terminate leases and/or seek mediation or conciliation on the grounds of financial distress
  • Commercial property owners should make sure the benefits they receive from their properties should benefit their tenants too
  • Landlords and tenants who aren’t significantly affected by coronavirus are expected to honour their lease and rental agreements as usual

Latest information

Look out for current frauds and scams

Unfortunately, fraudsters and scammers are taking advantage of the spread of coronavirus to exploit and play on the fears of customers and the community.

Examples of current scams include SMS and email scams and phone calls impersonating the World Health Organisation, government authorities, and legitimate businesses – including travel agents and telecommunications companies.

It’s important to remember that CommBank will never contact you to confirm, update or disclose personal or banking information. To learn more about how to protect yourself from scams visit commbank.com.au/hoax

If you think you have been scammed, you can make a report on the Scamwatch website, and find more information about where to get help. You can also visit the Stay Smart Online website. If you're worried or you’ve noticed a suspicious transaction, call us straight away on 13 2221.

Things you should know

Business customers

* These products are only available to approved business customers and for business purposes only. This offer cannot be used to refinance existing debt or purchase an asset. Applications for finance are subject to the Bank's eligibility and suitability criteria and normal credit approval processes. View our current Terms and Conditions for Business Finance and consider them before making any decision about these products. For current interest rates, visit Business banking rates and fees. Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945.

This information is current as at 19 March 2020 and is prepared without taking into account your individual and/or business needs and objectives. Please obtain independent financial, legal, tax and other relevant advice prior to making any investment decision. CommBank has the right to change or cancel this offer at any time without notice. 

Credit provided by the Commonwealth Bank of Australia for business and commercial purposes only. These products are only available to approved business customers and for business purposes only. Applications for finance are subject to the Bank’s eligibility and suitability criteria and normal credit approval processes. Fees, charges and Terms & Conditions apply. View our current Terms and Conditions for Business Finance and consider them before making any decision about these products. For current interest rates, visit the Business banking rates and fees page.

Keep banking with us

Mobile Phone (Digital Wallet) compatibility: You can use CommBank Debit Mastercard, personal and business credit cards, and Visa Business Debit card. If you are an additional cardholder, you can use a CommBank credit card if it’s Mastercard branded. Visa credit cards issued to additional cardholders may be eligible, however, a transaction limit of $100 will apply.

Card payments: Contactless in store: also available with: Travel Money Card, Corporate Credit cards and Keycard where the contactless indicator is displayed on the card. Online purchases: also available on Travel Money Card and Corporate Credit cards.

PayID: View full terms and conditions.