Short-term repayment deferrals

Short-term repayment deferrals are available for eligible customers impacted by recent lockdown measures. Apply online for home loan deferrals or business customers can call 13 2607, and we’ll be here to help during this difficult time. 

Request online

Keep up to date with the latest support

Our Financial Support Guide brings you the latest financial support information including government grants.

Financial Support Guide

Find your benefits quickly

Our Benefits finder in the CommBank app finds benefits and concessions you or your business may be eligible for.

More on Benefits finder

Help with your day-to-day finances

Our Coronavirus money plan in the CommBank app gives you ways to manage your finances such as tailored repayments and financial assistance.

More about Money Plan

Support to keep you mentally fit

We've partnered with a prevention focused mental health not for profit, Smiling Mind, to offer wellbeing webinars to small business customers.

Register here

Support for personal customers

Home loan support

Options like home loan repayment deferrals and more are available for our eligible customers needing financial support.

More on home loan support

Credit card and personal loan assistance

There are a number of ways we can support you if you’re having difficulty paying off your credit card or personal loan. 

See how we can help

Support for business customers & community groups

Cash flow support

The NSW and Federal Governments announced additional economic support for businesses impacted by the COVID-19 lockdown on 13 July 2021. Businesses can register to receive this support with Service NSW from 14 July 2021, with payments likely commence from late July and backdated.

Eligible CommBank customers who have registered to receive the Government stimulus payments and need additional cash flow support in the interim can call our Business Financial Assistance line on 13 2607 and request bridging finance.

To be eligible to apply for this bridging finance customers must have opened a Business Transaction Account with CommBank prior to 1 January 2021, in addition to our standard lending eligibility (Interest and fees will apply).1

Defer repayments on your eligible BetterBusiness Loan

Eligible2 BetterBusiness Loan holders, with less than $10,000,000 of total commercial liabilities with CommBank, can request a loan repayment deferral due to the impact of the pandemic on their business.

Remember: If you defer your repayments, for the duration of the deferral period, interest and charges will continue to accrue at the agreed rate and time on any outstanding balances and add to the total loan balance. This means that the total amount of interest payable will be more than it would have been under the original contract term.

If you are in financial difficulty or require a deferral, please call the Business Financial Assistance Team on 13 26 07 or your dedicated relationship manager.

Take a new loan

To support our business customers, a loan of up to $5 million may be available for eligible customers3 who have received, or been entitled to receive, a JobKeeper payment between 4 January 2021 and 28 March 2021, or are located and/or operating in a flood-affected area during the recent floods (March 2021).4 Applications can be made from 1 April 2021 to 31 December 2021. This loan must be used for business purposes or the purchase of commercial property, and is part of the Government SME Recovery Loan Scheme.1

More about this loan

Car & equipment finance

For business vehicle and equipment loans, eligible customers3 for SME Recovery Loan Scheme will receive a 0.20% p.a. discount off the standard rate.

Learn more

Access your banking anytime, anywhere

Many of the tools and technology you already use make it possible for you to manage your business or community group remotely, so you can keep things running as smoothly and simply as possible even as things change. 

See online tools

Refund merchant fees

If you're facing financial difficulty, you can ask us to refund your Merchant terminal rental fees, minimum monthly Merchant Service Fee, Monthly Access Fee, and Simple Merchant Plan fee (as applicable) for up to 90 days. If you have a Relationship Manager they will be able to assist you with this, or you can speak with Merchant Services team on 1800 230 177, who are available 24/7.

Learn more

Keep banking with us

New to online banking? 

If you haven’t already, register for NetBank and download the CommBank app, so you can do your everyday banking anytime, from wherever you like.

Pay without cash

Use your CommBank card or mobile phone to tap and pay. If you pay with CommBank Tap & Pay or Apple Pay, on most terminals you won’t have to touch a PIN pad at all – no matter how much you spend. Alternatively, pay online and get things delivered where possible.

Chat to Ceba 

Ceba, your virtual banking assistant, lives in NetBank and the CommBank app home screen. It can answer a range of day-to-day banking questions or point you in the right direction if you need to speak to someone.

Depositing cash or cheques

If you need to deposit money into an account you can use our instant deposit ATMs 24/7. Watch how to use an ATM with instant deposit.

Making & receiving payments

With the CommBank app, you can pay people without cash using their mobile number if they have an Australian bank account and use PayID to get paid in near real-time without cash.

Beem It

If you're looking for an easy way to track, split, request and settle group expenses with friends, Beem It is a secure and free to download app that can help.

24/7 phone banking 

If you prefer not to bank with us online, get in touch using self-service phone banking 24/7 by calling 13 2221.

How to guides

Have a look at our practical how-to guides to help you manage your banking online.

Our branches

Most of our branches are still open, and we’ve extended their hours. They’re open until 5pm on Thursdays and 4pm on other weekdays, some are also open:

  • From 10am to 2pm on Saturdays for general banking enquiries and appointments (We’ll be on-hand to help you use our in‑branch technology for withdrawals, deposits and transfers.)
  • From 5pm to 8pm on Thursday evenings for pre‑booked home and business lending and financial planning appointments only

Some of our branches are temporarily closed so our staff can help with the high volumes of calls we’re receiving, so please check the opening hours of your local branch before visiting.

Your health and safety is our priority – we’ve introduced strict social-distancing and hand hygiene measures to help keep you safe at our branches. If you’re unwell, or in self-isolation, please don’t go to a branch. Phone your local branch or your nearest branch if your local branch has closed, or call 13 2221 to see how we can support you.

Check latest branch information before visiting

Brewarrina branch

Look out for current frauds and scams

There are scammers who are taking advantage of coronavirus. Examples of current scams include SMS and email scams and phone calls impersonating the World Health Organisation, government authorities, and legitimate businesses – including travel agents and telecommunications companies.

Think you’ve been scammed?

It’s important to remember that CommBank will never contact you to confirm, update or disclose personal or banking information.

More about scam protection

Government resources & updates

COVID-19 support for South Australians

The Federal and South Australian government have announced income support payments of up to $600 a week for South Australians affected by COVID restrictions.

Individuals will be eligible for the COVID-19 Disaster Payment if they have lost between 8 and less than 20 hours of work for a payment of $375, and for 20 or more hours of work for a payment of $600, during the period of the lockdown. There will be no liquid assets test applied to eligibility for these payments.

The payments will be paid in arrears for the lockdown and anyone affected can apply through myGov from Wednesday, 28 July.

To get ready, South Australians should set up myGov accounts now so they can claim quickly and easily online.

The Federal, NSW and Victorian Governments Business and Individual Support Package

The Federal, NSW and Victorian Governments have announced the COVID-19 Disaster Payment will be further expanded and increased to support individuals and businesses impacted by the current NSW and VIC COVID-19 lockdown.

For more information visit COVID-19 Disaster Payment (Individuals) and the NSW Government website (Businesses). 

Government Pandemic Leave Disaster Payment

The Government announced a Pandemic Leave Disaster Payment for those who need to self-isolate, quarantine or care for someone. Payments are available for people who can’t earn an income because they have been directed to self-isolate or quarantine by authorised personnel. Details depend on the jurisdiction and lockdown orders in place.

This payment is available from 1 July 2021.

COVID-19 Business Support Grants for NSW

The NSW Government announced an economic support package aimed at helping businesses impacted by the COVID-19 lockdown.

Further information on the grant, the eligibility criteria, and how to apply, can be found on the NSW Government website.

Key components of the 2021 COVID-19 package include:

  • COVID-19 business grant: if you’re a business, sole trader or not-for-profit organisation impacted by the current Greater Sydney COVID-19 restrictions, you may be able to apply for a grant of up to $15,000 from 19 July 2021.
  • Micro business grant: if you’re a micro business (small business or sole trader with annual turnover of more than $30,000 and under $75,000) impacted by the current Greater Sydney COVID-19 restrictions, you may be able to apply for a grant of up to $1500 from late July 2021.

Other components of the support package include:

  • Payroll tax waivers of 25% for businesses with Australian wages of between $1.2 million and $10 million that have experienced a 30% decline in turnover, as well as payroll tax deferrals and interest free repayment plans;
  • A capped grant of up to $1500 for residential landlords who are not liable to pay land tax who reduce rent for tenants estimated at $210 million;
  • Land tax relief equal to the value of rent reductions provided by commercial, retail and residential landlords to financially distressed tenants, up to 100% of the 2021 land tax year liability; 
  • Introduction of legislative amendments to ensure a short-term eviction moratorium for rental arrears where a residential tenant suffers loss of income of 25 per cent due to COVID-19 and meets a range of criteria;
  • No recovery of security bonds, or lockouts or evictions of impacted retail and commercial tenants prior to mediation; 
  • Deferral of gaming tax assessments for clubs until 21 December 2021 and hotels until 21 January 2021.

COVID-19 Business Support Grants for VIC

The Victorian Government announced new cash grants for businesses impacted by the COVID-19 lockdown.

Further information on the grant, the eligibility criteria, and how to apply, can be found on the Victorian Government website.

Coronavirus Australia and COVIDSafe apps

The Federal Government has launched the official government Coronavirus Australia app in 2020, which is available in the Apple App Store or Google Play. You can also join the official WhatsApp channel on iOS or Android.

The Coronavirus Australia app includes information on how to test your symptoms, register isolation and check the status of confirmed cases in Australia and more.

The Federal Government have also launched the COVIDSafe app to help find and contain outbreaks of coronavirus quickly.

Government agreements for commercial and residential tenants

The Federal Government has encouraged landlords, tenants and financial institutions to sit down and find ways that businesses can start again once the initial impacts of the virus have subsided. See commercial leasing principles agreed to by the Federal Government and continue to speak to your landlord to try and work on measures to help you both during this time. 

Latest information

State Government benefits and support for businesses:

Things you should know

1 Credit provided by the Commonwealth Bank of Australia.  These products are only available to approved business customers and for business purposes only. Applications for finance are subject to the Bank's eligibility and suitability criteria and normal credit approval processes. View our Current Terms and Conditions for Business FinanceFinancial Services Guide and Business Transaction Account terms and conditions and consider them before making any decision about these products. Rates are subject to change. For current interest rates, visit business banking rates and fees. Fees, charges and Terms & Conditions apply.

Customers eligible to apply for a loan repayment deferral include any CommBank business customer who holds a BetterBusiness Loan with less than $10,000,000 of total commercial liabilities with CommBank. Loan repayment deferrals are offered at the final discretion of the bank. These products are only available to approved business customers and for business purposes only. Applications for finance are subject to the Bank’s eligibility and suitability criteria and normal credit approval processes.  Applications for finance are subject to the Bank’s eligibility and suitability criteria and normal credit approval processes. View our current Terms and Conditions for Business Finance and consider them before making any decision about these products. For current interest rates, visit Business banking rates and fees

Customers need to meet Government SME Recovery Scheme eligibility criteria: small to medium sized businesses with up to $250 million turnover, including those self-employed, and not-for-profits; must have an Australian Business Number (ABN); available to current and new CommBank business customers. This offer cannot be used to purchase residential property or financial products or to provide loans to associated entities. These products are only available to approved business customers and for business purposes only. Applications for finance are subject to the Bank’s eligibility and suitability criteria and normal credit approval processes. View our current Terms and Conditions for Business Finance and consider them before making any decision about these products. For current interest rates, visit Business banking rates and fees

 “Recent Floods” means the flooding that occurred in March 2021 in the Flood Affected Local Government Areas. “Flood Affected Local Government Area” means a flood affected local government area as published on the Department of the Treasury website and updated by the Commonwealth from time to time for the purposes of the Scheme.

The statements and content of this fact sheet have been sourced from various government publications and summarised. CommBank disclaims, to the extent permitted by law, all warranties, representations or endorsements, express or implied, with regard to the material and does not accept any liability in relation to the quality, operability or accuracy of the material.

Keep banking with us

Mobile Phone (Digital Wallet) compatibility: You can use CommBank Debit Mastercard, personal and business credit cards, and Visa Business Debit card. If you are an additional cardholder, you can use a CommBank credit card if it’s Mastercard branded. Visa credit cards issued to additional cardholders may be eligible, however, a transaction limit of $100 will apply.

Card payments: Contactless in store: also available with: Travel Money Card, Corporate Credit cards and Keycard where the contactless indicator is displayed on the card. Online purchases: also available on Travel Money Card and Corporate Credit cards.

PayID: View full terms and conditions.