Support for customers in Victoria

Short-term repayment deferrals are available for eligible customers impacted by the Victorian lockdown. Call 13 3095 and we’ll be here to help during this difficult time. 

Support for personal customers

Home loan support

See what options are available to home loan customers requesting financial assistance.

More on home loan support

Credit card and personal loan assistance

There are a number of ways we can support you if you’re having difficulty paying off your credit card or personal loan. 

See how we can help

Getting back on your feet

Get guidance and resources to get over a financial set back caused by coronavirus.

Read article

Benefits finder

You could be missing out on benefits, rebates and concessions that can help you save money.

Answer a few simple questions in the CommBank app or NetBank and our Benefits finder will connect you to the benefits you may be eligible for and help you start a claim.

More about Benefits finder

Benefits finder tool

Need help coping with the unexpected?

Support for business customers & community groups

Take a new loan

As part of the Government Coronavirus SME Guarantee Loan Scheme Phase 2, to support our business customers we’re offering three, four and five year BetterBusiness Loans of up to $1 million* to approved customers (lending criteria applies) for business purposes and the purchase of commercial property.

More about this loan

Car & equipment finance

From 1 October 2020, eligible SME business customers are able to access Car and Equipment Finance as part of Phase 2 of the SME Government Guarantee Loan Scheme. Approved customers can receive low fixed-rate pricing on new approved Chattel Mortgage, Finance Lease and Hire Purchase finance agreements. 

Learn more

Access your banking anytime, anywhere

Many of the tools and technology you already use make it possible for you to manage your business or community group remotely, so you can keep things running as smoothly and simply as possible even as things change. 

See online tools

Benefits finder for businesses

You may be eligible for benefits, rebates and concessions that could help you save money and help your business with cash flow.

Explore Benefits finder

Keep banking with us

New to online banking? 

If you haven’t already, register for NetBank and download the CommBank app, so you can do your everyday banking anytime, from wherever you like.

Pay without cash

Use your CommBank card or mobile phone to tap and pay. If you pay with CommBank Tap & Pay or Apple Pay, on most terminals you won’t have to touch a PIN pad at all – no matter how much you spend. Alternatively, pay online and get things delivered where possible.

Chat to Ceba 

Ceba, your virtual banking assistant, lives in NetBank and the CommBank app home screen. It can answer a range of day-to-day banking questions or point you in the right direction if you need to speak to someone.

Depositing cash or cheques

If you need to deposit money into an account you can use our instant deposit ATMs 24/7. Watch how to use an ATM with instant deposit.

Making & receiving payments

With the CommBank app, you can pay people without cash using their mobile number if they have an Australian bank account and use PayID to get paid in near real-time without cash.

Beem It

If you're looking for an easy way to track, split, request and settle group expenses with friends, Beem It is a secure and free to download app that can help.

24/7 phone banking 

If you prefer not to bank with us online, get in touch using self-service phone banking 24/7 by calling 13 2221.

How to guides

Have a look at our practical how-to guides to help you manage your banking online.

Our branches

The majority of Australia’s largest branch network remains open and we have extended our operating hours to give you more opportunities to visit us.

  • All branches across Australia are now open until 5pm on Thursday, closing at 4pm on all other weekdays.
  • Selected branches are open from 10am to 2pm on Saturday for general banking enquiries and appointments. We’ll be on hand to help you use our in‑branch technology for withdrawals, deposits and transfers.
  • Some branches are also open from 5pm to 8pm on Thursday evening for pre‑booked home and business lending and financial planning appointments only.

Some branches have been temporarily closed since May 2020, so our employees can assist with the high volume of requests we’re receiving through our call centres. We recommend checking the opening hours of your local branch on our Locate Us page before visiting.

Our branches have introduced social distancing and hand hygiene measures to help keep you safe, including floor markers, perspex screens and hand sanitising stations. 

If you are unwell, or in self-isolation, please do not come in to a branch. Contact your local branch, or your nearest alternative branch if your local branch has closed, or call 13 2221 to discuss how we can support you.

Check latest branch information before visiting

Brewarrina branch

Government resources & updates

Coronavirus Australia and COVIDSafe apps

The Federal Government has launched the official government Coronavirus Australia app, which is available in the Apple App Store or Google Play. You can also join the official WhatsApp channel on iOS or Android.

The Coronavirus Australia app includes information on how to test your symptoms, register isolation and check the status of confirmed cases in Australia and more.

The Federal Government have also launched the COVIDSafe app to help find and contain outbreaks of coronavirus quickly.

Government agreements for commercial and residential tenants

The Federal Government has encouraged landlords, tenants and financial institutions to sit down and find ways that businesses can start again once the initial impacts of the virus have subsided. See commercial leasing principles agreed to by the Federal Government and continue to speak to your landlord to try and work on measures to help you both during this time. 

Latest information

State Government benefits and support for businesses:

Look out for current frauds and scams

There are scammers who are taking advantage of coronavirus. Examples of current scams include SMS and email scams and phone calls impersonating the World Health Organisation, government authorities, and legitimate businesses – including travel agents and telecommunications companies.

Think you’ve been scammed?

It’s important to remember that CommBank will never contact you to confirm, update or disclose personal or banking information. Learn more about how to protect yourself from scams.

School Banking resuming Term 3, 2020

As coronavirus restrictions begin to ease across each state and territory, we have decided to restart the School Banking program from Term 3, 2020 and offer schools the flexibility to choose when it is best for them to begin the program again in their community. Schools should continue to follow their state or territory’s Department of Education guidelines.

Start Smart Parent Resource are always available to assist parents and carers in improving their children’s money management skills. These free, short videos and worksheets can be accessed from home and are designed to give students the confidence and skills to make smart decisions about money.

Things you should know

This information is current as at 12 May 2020 and is prepared without taking into account your individual and/or business needs and objectives. Please obtain independent financial, legal, tax and other relevant advice prior to making any investment decision. CommBank has the right to change or cancel any offer at any time without notice. 

Business customers

* These products are only available to approved business customers and for business purposes only. This offer cannot be used to refinance existing debt (other than Scheme Loans), purchase residential property or financial products; or to provide loans to associated entities. Applications for finance are subject to the Bank's eligibility and suitability criteria and normal credit approval processes. View our current Terms and Conditions for Business Finance and consider them before making any decision about these products. For current interest rates, visit Business banking rates and fees.  The statements and content of this fact sheet have been sourced from various government publications and summarised. CommBank disclaims, to the extent permitted by law, all warranties, representations or endorsements, express or implied, with regard to the material and does not accept any liability in relation to the quality, operability or accuracy of the material

Keep banking with us

Mobile Phone (Digital Wallet) compatibility: You can use CommBank Debit Mastercard, personal and business credit cards, and Visa Business Debit card. If you are an additional cardholder, you can use a CommBank credit card if it’s Mastercard branded. Visa credit cards issued to additional cardholders may be eligible, however, a transaction limit of $100 will apply.

Card payments: Contactless in store: also available with: Travel Money Card, Corporate Credit cards and Keycard where the contactless indicator is displayed on the card. Online purchases: also available on Travel Money Card and Corporate Credit cards.

PayID: View full terms and conditions.