Find benefits, rebates and concessions

You may be entitled to:

  • Take out a new business loan
  • Waive your merchant fees
  • Reduced rates and fees

We can also help you meet JobKeeper and JobSeeker requirements.

Benefits finder

You may be eligible for benefits, rebates and concessions that could help you save money and help your business with cash flow.

Explore Benefits finder

We're here for you

Financial support guide

Your personal and financial wellbeing is our priority in these uncertain times. Whether you’re experiencing business hardship, reduction or loss of income or are navigating how to help your employees, this guide helps explain what’s on offer, to help alleviate the stress.

View the guide

We're with you as things change

We’re doing our very best to support you and acknowledge it’s a rapidly changing environment. We’re working around the clock to ensure we have dedicated teams of specialist bankers to help you through this and to respond to your queries. Our online accounts are available so you can work remotely and access 24 hours a day through NetBankCommBank app or through CommBiz.

We encourage any customer that needs help to contact us. If you have a Relationship Manager they will be able to assist you at this time, or speak with our dedicated Business Financial Assistance team on 13 26 07, who are available 24/7. 

We’re experiencing a much higher than normal amount of loan applications. Please expect delays in the processing of your application. 

Loan repayment deferrals

We automatically enrolled business and community customers for a three month repayment deferral on all eligible BetterBusiness loans and equipment loans from April 2020. We then extended this deferral for all eligible customers for an additional three months through to September 2020. 

Changes from July 2020

In July 2020 the Government announced a further repayment deferral of up to four months on eligible business loans, for customers impacted by coronavirus. We’re offering this and other support to customers on a case by case basis depending on their individual circumstances. 

That means customers who are able to recommence repayments at the end of their repayment deferral period are unlikely to be eligible for an extension, as it will be better for them to begin making repayments. 

We’ll contact all eligible customers before their repayments recommence in October 2020. And we’ll also be in touch with customers most in need of further financial support over the next few months with the options available to them. This may include an additional deferral period or other measures.

Making repayments early

While customers don’t need to make any repayments during the remainder of their deferral period, we encourage them to do so in any amount they can afford. This will help save on interest which is being added to the loan during the deferral period. 

Getting more help

If you are facing financial difficulty or need support you should contact your Relationship Manager or Business Financial Assistance on 13 2607.

JobKeeper & JobSeeker payments

The information below may help keep employees connected to your business so that when you are ready to start your business again, so are your employees. 

JobKeeper payment

Am I entitled to the JobKeeper payment?

If your revenue has dropped, or will likely drop, by 30% or more due to the impacts of coronavirus, you may be eligible for the JobKeeper wages subsidy.1

You need to keep the relevant workers employed, who you want to obtain the wages subsidy for – though you can temporarily stand them down. You will need to pay these employees at least $1,500 per fortnight, before tax. If they have not been temporarily stood down, you also need to fund any difference between the subsidy and their usual wage.

If you are eligible, employees who were with you on 1 March 2020 – even if you have since stood them down – including part-time, full time, fixed-term contractors or long-term casuals (a casual employed on a regular and systemic basis for longer than 12 months) are eligible to have their wages subsidised under the JobKeeper program. Sole traders and some other entities are also eligible for this payment.

How much money will I receive?

You could get $1,500 per fortnight for each eligible employee. This will be paid to you, the employer, in arrears each month by the Australian Taxation Office (ATO).

When will I receive the payments?

If you are an eligible employer successfully enrolled for JobKeeper, the first payments for eligible employees you have nominated to the ATO will commence in the first week of May 2020, backdated to 30 March 2020.

What information do I need to claim?

If your business processes all its sales through a CommBank merchant terminal that settles to a CommBank settlement account, the Total Card Sales tool in Daily IQ can provide a comparison of your sales last month compared to the same month the previous year. This information could support eligibility for the Australian Government’s JobKeeper Payment. 

For full details of eligibility criteria and how to apply, please visit or

Business customers with less than $50 million annual turnover, can apply for an unsecured loan of up to $250,0003 (lending criteria applies) with no establishment or account fees, and no repayments required for six months. For the first 6 months, interest will be deferred and capitalised at a reduced variable rate starting from 4.5% p.a. From 6 months, principal and interest repayments will be required.

To access this support:

  • Find out more about the loan below
  • Make sure you’ve registered with the ATO for the JobKeeper payment
  • You’ll have 3 years to pay back this loan – so when you receive income support from the Government, you’re not obliged to use it to repay your loan. 
  • Please note that we are experiencing much higher than normal loan applications, and we are doing our best to work through these. Please expect delays in the processing of your loan application.  

JobSeeker payment

If your business or your employees are not eligible for the JobKeeper wage subsidy, your employees may be eligible for the JobSeeker payment.

To be eligible, individuals must 

  • not be employed full-time;
  • have income below a certain level (they can earn up to $104 every 2 weeks with no impact to the JobSeeker payment);
  • be between age 22 and Age Pension age (younger Australians may instead be eligible for Youth Allowance); and 
  • meet residency requirements (broadly, they must be either an Australian citizen, a permanent resident or a protected Special Category visa holder).

The JobSeeker payment has been increased by $550 per fortnight, so those eligible may receive up to $1,115.70 - $1,340.10 per fortnight.

Whoever is eligible for the JobSeeker payment may also be eligible for other Government benefits – individuals can see what they’re eligible for with Benefits Finder.

If your employees need to print a bank statement or balance letter in order to claim JobSeeker payments, they can do this online.

For more information about JobSeeker, please visit:

Apply via Centrelink at myGov

How else you can support workers

You can help your employees by providing them the necessary documents to claim these payments. 

Take a new loan

Three year, unsecured BetterBusiness Loans of up to $250,000 for working capital purposes only (not asset purchases or refinancing of existing debt).


How it works

  • Borrow up to $250,000 (lending criteria applies) with an unsecured BetterBusiness Loan
  • No establishment fees, account fees, or repayments required for 6 months
  • For the first 6 months, interest is deferred and capitalised at a reduced variable rate from 4.5% p.a
  • After the deferral period, you’ll need to pay principal and interest payments
  • The BetterBusiness Loan includes online redraw capability, which means customers will only pay interest on drawn balances. More about the BetterBusiness Loan

Who it's for

  • Your business or not-for-profit organisation turns over less than $50 million annually
  • You have an Australian Business Number (ABN)
  • You can be a current or new CommBank business customer
  • It’s for new loans only
  • This offer is unable to be applied to existing loans, including top-ups or variations. 
  • You may only access one loan per ABN under this offering

What are the long term impacts of deferring payments? 

  • You'll end up paying more interest than you would have if your repayments weren't deferred
  • This is because during the deferral period, the interest and fees you usually pay will be added to your outstanding balance, which you will pay off over the remaining term.

How to apply for a new loan

You can apply online. 

Apply now

Waiving your merchant fees

  • From March to June, 2020, we’re automatically waiving certain Merchant fees for eligible business customers with EFTPOS devices or eCommerce facilities. From July, standard merchant fees will apply. 
  • Eligible customers have been contacted directly in late March, May and June.
  • If you are facing financial difficulty, you can request to waive your Merchant terminal rental fees/minimum monthly Merchant Service Fee/Monthly Access Fee (as applicable) for up to 90 days. Contact your Relationship Manager or our Merchant Support Team on 1800 230 177.

Is my business eligible?

From March to June, 2020, we’re automatically waiving certain Merchant fees for eligible business customers with EFTPOS devices or eCommerce facilities that:

Was ordered by the Government to shut down, including: 

  • Registered and licensed clubs, licensed premises in hotels and pubs, casinos and nightclubs
  • Cinemas and entertainment venues
  • Auctions and open house inspections
  • Personal services such as beauty therapy, tanning, massage and tattoo parlours (but not physiotherapy)
  • Outdoor and indoor markets, although “major food markets” (the prime minister cited Sydney’s Flemington market as an example) will be addressed by states and territories
  • Amusement parks and arcades, and indoor and outdoor play centres
  • Galleries, museums, libraries and swimming pools
  • Gyms and indoor sport venues
  • Places of worship

Was impacted by restrictions due to Government ordered change of operations, including:

  • Hairdressers and barbers
  • Boot camps and personal training
  • Restaurants and cafes
  • Business related to weddings and funerals
  • Travel agents
  • Hotels and Motels

Which fees are being waived?

Customers with a Simple Merchant Plan:

  • Your Simple Merchant Plan fee: this is the flat rate fee paid monthly. It may be $30, $60, $90, $120 or $150 depending on your agreement
  • Any excess transaction costs: these are the 1.5% transaction costs which are incurred when you go over your cap limit
  • Stationery costs: Only applicable for customers who have an EFTPOS terminal and require printer tally rolls
  • Additional terminal Rental fee: $29.50 per additional terminal
  • Chargeback fees and charges

Customers who are not on a Simple Merchant Plan:

  • Your merchant terminal rental costs: Monthly fee charged for each terminal you have, costs will vary depending on the terminal type. This cost is not applicable for eCommerce products
  • The minimum monthly Merchant Service Fee: This cost is unique to each business and can be located within your Fee Schedule
  • Stationery costs: Only applicable for customer who have an EFTPOS terminal and require printer tally rolls
  • The Monthly Access Fee:  This cost is unique to each business and can be located within your Fee Schedule. This cost is only applicable for BPOINT, CommWeb and Internet Merchant Account customers

Which fees still apply?

Customers who are not on a Simple Merchant Plan:

  • Transaction fees
  • Chargebacks fees and charges

Reduce rates and fees

Get a lower rate on your business loan

For CommBank small business customers we’re providing additional flexibility by reducing interest rates by 1.00% p.a. on small business loans, which came into effect on 3 April 2020.

Here’s what else is on offer:

  • Option to defer repayments on overdraft products for 90 days 
  • Merchant terminal fees waived for impacted customers with CommBank merchant terminals for 90 days
  • Early redraw fees waived on business term deposit accounts including Farm Management Deposit accounts
  • Establishment fees and excess interest waived on Temporary Excess products

How do I talk to someone about this?

If you're eligible, we'll contact you directly.

Has your business been forced to shut down or seen a significant decrease in revenue? 

Here's what else you can do 

You can boost cash flow

Annual turnover over $50,000?

If you employ workers, the Australian Tax Office (ATO) will credit your Business Activity Statement with a sum equal to 100% of your salary and wages withheld. This payment can be from $10,000 to $50,000. Another payment will be available in October. 

Annual turnover less than $50,000?

The Government is providing up to $100,000 to eligible small and medium-sized businesses and not for profits that employ people with a minimum payment of $20,000 so they can manage cash flow, continue to operate and pay their rent, electricity, bills and staff. 

More on eligibility

You can seek rent and utility relief

Many utility providers have also launched relief measures, speak to them about temporary relief. Talk to your landlord about what may be possible for rental relief.

You can be assured that your personal liability won't be impacted

Legislation has been relaxed so directors will not be personally liable for insolvent trading where debts are incurred in the ordinary course of business. You will still need to repay debts taken out, but can take steps to protect your business through this period. 

Self service

Have a look at our practical guides to help your business bank online. Access your accounts 24 hours a day using online banking.

Tell me more

Things you should know

As this information has been prepared without having regard for your individual and/or business objectives, financial situation or needs, you should, before acting on this information, consider its appropriateness to your circumstances. This information is current as at 22 April 2020 and is prepared without taking into account your individual and/or business needs and objectives. CommBank has the right to change or cancel this offer at any time without notice. The statements and content of this fact sheet have been sourced from various government publications and summarised. CommBank disclaims, to the extent permitted by law, all warranties, representations or endorsements, express or implied, with regard to the material and does not accept any liability in relation to the quality, operability or accuracy of the material.

1 If your turnover is $1bn or more, the required drop in revenue is 50%. If you are a charity, the required drop in turnover is 15%.

2 Applications for Temporary Excess are subject to the Bank's eligibility and suitability criteria and normal credit approval processes. Fees and charges may apply in accordance with the terms and conditions applicable to your existing CommBank business transaction account, overdraft, business line of credit or agribusiness line of credit. Refer to Important information - business & corporate to view the Product Disclosure Statements, Financial Services Guides and Terms & Conditions for business customers.

3 These products are only available to approved business customers and for business purposes only. This offer cannot be used to refinance existing debt or purchase an asset. Applications for finance are subject to the Bank's eligibility and suitability criteria and normal credit approval processes. View our current Terms and Conditions for Business Finance and consider them before making any.

After the end of your deferral period, interest rates and repayments may change in accordance with the contract.

Please view our Merchant AgreementFinancial Services Guide and Operator and User Guides at our Merchant Support Centre.

Credit provided by the Commonwealth Bank of Australia. These products are only available to approved business customers and for business purposes only. Applications for finance are subject to the Bank’s eligibility and suitability criteria and normal credit approval processes. View our current Terms and Conditions for Business Finance and Terms and Conditions for Asset Finance and consider them before making any decision about these products. Rates are subject to change. Fees, charges and Terms & Conditions apply. For current interest rates, visit the Business banking rates and fees and Terms and Conditions for Asset Finance pages.