Find benefits, rebates and concessions

You may be entitled to:

  • Take out a new business loan
  • A Refund of merchant fees
  • Reduced rates and fees

We can also help you meet JobKeeper and JobSeeker requirements.

Benefits finder

You may be eligible for benefits, rebates and concessions that could help you save money and help your business with cash flow.

Explore Benefits finder

We're here for you

Financial support guide

Your personal and financial wellbeing is our priority in these uncertain times. Whether you’re experiencing business hardship, reduction or loss of income or are navigating how to help your employees, this guide helps explain what’s on offer, to help alleviate the stress.

View the guide

We're with you as things change

We’re doing our very best to support you and acknowledge it’s a rapidly changing environment. We’re working around the clock to ensure we have dedicated teams of specialist bankers to help you through this and to respond to your queries. Our online accounts are available so you can work remotely and access 24 hours a day through NetBankCommBank app or through CommBiz.

We encourage any customer that needs help to contact us. If you have a Relationship Manager they will be able to assist you at this time, or speak with our dedicated Business Financial Assistance team on 13 26 07, who are available 24/7. 

Victoria, we're here to support you

We know it's not business as usual and your business may be doing it tough.

We'll do whatever we can to help you - so we can get through this, together. 

Find out more


JobKeeper & JobSeeker payments

The information below may help keep employees connected to your business so that when you are ready to start your business again, so are your employees. 

JobKeeper payment

On 21 July, the Federal Government announced an extension to the JobKeeper Payment from 27 September 2020 to 28 March 2021, for eligible businesses. 

If your business revenue has declined by 30% or more due to coronavirus, you may be eligible to apply for the JobKeeper Payment. The eligibility rules for employees remain unchanged.

From 28 September 2020, businesses and not-for-profits seeking to claim the JobKeeper Payment will be required to demonstrate they have suffered an ongoing significant decline in turnover using actual rather than projected GST turnover.

The payment rate of $1,500 per fortnight for eligible employees and business participants will be reduced to $1,200 per fortnight from 28 September 2020, and then to $1,000 per fortnight from 4 January 2021.

From 28 September 2020, lower payment rates will apply for employees and business participants that work fewer than 20 hours per week.

The JobKeeper Payment will continue to remain open to new recipients, provided they meet the eligibility requirements.

Full details are available online:

JobSeeker payment

If your business or your employees are not eligible for the JobKeeper wage subsidy, your employees may be eligible for the JobSeeker payment.

Whoever is eligible for the JobSeeker payment may also be eligible for other Government benefits – individuals can see what they’re eligible for with Benefits Finder.

If your employees need to print a bank statement or balance letter in order to claim JobSeeker payments, they can do this online.

For more information about JobSeeker, please visit:

Apply via Centrelink at myGov

How else you can support workers

You can help your employees by providing them the necessary documents to claim these payments. 

Take a new loan

To support our business customers, we’re offering a three, four or five year BetterBusiness Loan (up to $1 million)1 with applications open from 1 October 2020 to June 2021. There are both secured and unsecured loan options. This loan can be used for business purposes and the purchase of commercial property, and is part of the Government Coronavirus SME Guarantee Loan Scheme Phase 2, which is designed to provide support to small and medium sized enterprises in the current COVID-19 environment.

How it works

  • Borrow up to $1 million (lending criteria applies)¹ with a secured or unsecured BetterBusiness Loan
  • Interest only periods are available 
  • The loan must be used for business purposes or purchase of commercial property. Loans must not be used to refinance existing debt (other than Scheme Loans), inter-group lending, or to purchase residential property or financial products (such as shares) 
  • For new loan applications only and cannot be applied to existing loans, including an extension or increase of existing loans, top-ups or variations. Refinances are only allowed when refinancing existing Government Coronavirus SME Guarantee Scheme loans


  • Small to medium sized businesses with up to $50 million turnover, including those self-employed, and not-for-profits
  • Must have an Australian Business Number (ABN)
  • Available to current and new CommBank business customers

How to apply for a new loan

  • Once you’ve supplied a few details about your business through the online application form, we’ll call you
  • If you have an immediate need for Financial Assistance, please talk with your Relationship Manager who will be able to assist you
  • Alternatively, you can call our Business Financial Assistance team on 13 2607 who are available 24/7

Apply now

Support for the cultural and creative sector

We’re also supportive of the Government’s plan to support the arts sector over the next 12 months. In late June 2020, the Government announced a $250 million Creative Economy Support Package to support artists and organisations impacted by the coronavirus. The guidelines for the grant and loan programs will be released in the coming weeks. In the meantime you can find out more at

Refund merchant fees

If you’re facing financial difficulty, you can ask us to refund your Merchant terminal rental fees, minimum monthly Merchant Service Fee, Monthly Access Fee, and Simple Merchant Plan fee (as applicable) for up to 90 days. If you have a Relationship Manager they will be able to assist you with this, or you can complete your request using our online form. If you would like any further support, you can speak with our dedicated Business Financial Assistance team on 13 26 07, who are available 24/7.

Reduce rates and fees

For CommBank small business, we’re providing additional flexibility by reducing interest rates by 1.00% p.a. on small business loans where the interest rate is calculated based on the RBA cash rate plus a margin, which came into effect on 3 April 2020.

You can ask us to refund your Merchant terminal rental fee, minimum monthly Merchant Service fee and Monthly Access Fee (as applicable) for up to 90 days  

Has your business been forced to shut down or seen a significant decrease in revenue? 

Here's what else you can do 

You can boost cash flow

Annual turnover over $50,000?

If you employ workers, the Australian Tax Office (ATO) will credit your Business Activity Statement with a sum equal to 100% of your salary and wages withheld. This payment can be from $10,000 to $50,000. Another payment will be available in October. 

Annual turnover less than $50,000?

The Government is providing up to $100,000 to eligible small and medium-sized businesses and not for profits that employ people with a minimum payment of $20,000 so they can manage cash flow, continue to operate and pay their rent, electricity, bills and staff. 

More on eligibility

You can seek rent and utility relief

Many utility providers have also launched relief measures. Speak to your specific provider about temporary relief. The Code of Conduct for commercial tenancies was released on 7 April 2020 and aims to provide a range of rent relief measures for small and medium businesses with an annual turnover of less than $50 million and eligible for the JobKeeper Payment (30% or greater loss in revenue). You can find out more here:

Your personal liability may not be impacted

Legislation has been relaxed so that Directors will not be personally liable for insolvent trading where debts are incurred in the ordinary course of business. Debts will still need to be paid, but steps can be taken to protect businesses through this period. You can find out more at

Self service

Have a look at our practical guides to help your business bank online. Access your accounts 24 hours a day using online banking.

Tell me more

Things you should know

As this information has been prepared without having regard for your individual and/or business objectives, financial situation or needs, you should, before acting on this information, consider its appropriateness to your circumstances. This information is current as at 24 September 2020 and is prepared without taking into account your individual and/or business needs and objectives. CommBank has the right to change or cancel this offer at any time without notice. The statements and content of this fact sheet have been sourced from various government publications and summarised. CommBank disclaims, to the extent permitted by law, all warranties, representations or endorsements, express or implied, with regard to the material and does not accept any liability in relation to the quality, operability or accuracy of the material.

1 These products are only available to approved business customers and for business purposes only. This offer cannot be used to refinance existing debt (other than Scheme Loans), purchase residential property or financial products; or to provide loans to associated entities. Applications for finance are subject to the Bank's eligibility and suitability criteria and normal credit approval processes. View our current Terms and Conditions for Business Finance and consider them before making any decision about these products. For current interest rates, visit Business banking rates and fees. Rates are subject to change. Fees, charges and Terms & Conditions apply.

Please view our Merchant AgreementFinancial Services Guide and Operator and User Guides at our Merchant Support Centre.

Credit provided by the Commonwealth Bank of Australia.