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Add an additional cardholder

  • Adding an additional cardholder is an easy way to share the convenience and accessibility of your CommBank credit card, without opening a new account
  • You can have one additional cardholder and they must be at least 16 years old. They’ll get a card with their name but with your account number.

  • Make purchases and cash advances
  • Make payments on the account
  • Setup or change their PIN (for their card only)
  • Check the balance and transaction history via NetBank and telephone banking
  • Order a replacement card if their card is damaged
  • Cancel their card
  • Order a statement – if this is a duplicate, it will be sent to the primary cardholder’s address. If they request a faxed statement, the primary cardholder’s permission is required.
  • Report a lost or stolen card – we’ll put a stop on the account, which includes both cards. You’ll need to contact us to set up a replacement account and reissue both cards
  • Redeem CommBank Awards points if you have a CommBank Awards credit card
  • Receive a CommBank Awards American Express® Card if you receive one

The primary cardholder:

  • Is legally responsible for any transactions made by the additional cardholder

The additional cardholder:

  • If you have a Student, Low Fee, Low Fee Gold, Low Rate or Low Rate Gold credit card, you can add an additional cardholder at no extra cost
  • Add an additional cardholder for Awards, Gold Awards, Platinum Awards or Diamond Awards credit cards for $15 a year

If your additional cardholder is a CommBank customer, you can complete an additional cardholder application (PDF 552KB) and:

  • Fax it to: (02) 9635 4200; or
  • Post it to: Reply Paid 72551, CBA Credit Cards, Parramatta NSW 2124; or
  • Hand it in at any branch

If your additional cardholder is not a CommBank customer, they’ll need to:

  • Visit a branch with you so we can check their identification. They should bring photo ID (e.g. Passport, Driver’s Licence or Proof of Age card)
  • If they are unable to go to a branch, they can complete an identification form (PDF 140KB) that you can take to a branch for them

Change your credit limit

  • A credit limit increase can give you more freedom to buy the things you want, when you want them
  • Having additional funds at your disposal can help you manage unexpected expenses that may come your way
  • You can also apply to decrease your credit limit

  • Registering for this service means:
    • we’ll let you know when you’re conditionally approved for a limit increase;
    • you can then apply to increase your limit through a shorter process;
  • You can register to receive credit limit increase invitations in NetBank or complete the Register for credit limit increase invitations form and hand it in at any branch

You can apply to increase your credit limit in the following ways:

  • NetBank – if you’re registered for credit limit increase invitations, and have received an invitation, you can apply in NetBank in a few easy steps. If you’re not registered for NetBank yet, you can register now for free
  • Branch – visit any branch and speak to one of our friendly staff
  • Phone – call 13 2221 at any time

You can request a decrease in your limit by calling 13 2221, or visiting your local branch.

Get an American Express card

  • If you have a CommBank Awards MasterCard® or Visa® you can add a CommBank Awards American Express Card to your credit card account, at no extra cost
  • You’ll have two cards but with the simplicity and convenience of  one account with one credit limit, one balance, one statement, one annual fee, and the same interest rates
  • You’ll keep your CommBank MasterCard or Visa credit card and continue to enjoy the convenience of worldwide acceptance at over 35 million locations
  • With the addition of the CommBank Awards American Express Card, you’ll be able to earn points faster. For every $1 you spend, you’ll earn the following points*:

American Express

MasterCard / Visa

1.5 points

1 point

2 points

1 point

2.5 points

1 point

3 points

1.25 points

If you’re an existing CommBank Awards cardholder, you don’t need to apply for your CommBank Awards American Express Card. Just request your card:

  • In NetBank, request a CommBank Awards American Express Card
  • If you’re not registered for NetBank, complete the online request form
  • Call 13 2221 at any time or visit any branch

Upgrade your credit card

  • Call 13 2221, 24 hours a day, seven days a week, or
  • Complete the request form and hand it in at any branch, fax to (02) 9841 6300, or mail to (no stamp required) CBA Credit Cards Reply Paid 72551, Parramatta NSW 2124

  • If your upgrade request is approved, we will send you a letter of offer and your card within 10 working days
  • Once you have activated your new card/s, your old credit card account will be closed
  • Direct debits and regular payments will not be automatically transferred over to your new card – you will need to do this
  • Our online switching service can help you switch regular direct debit payments to your new credit card account

You can still view your past statements for your old account in NetBank:

1. Click on ‘View accounts’
2. Click on ‘Statements’
3. Click on ‘View closed accounts’
4. Finally, click on the old account number to display the statements for that account

Please note that it can take up to five business days for old statements to be available after you’ve activated your new card.

Further reading

How can we help you?

Important information
*Points are earned on eligible transactions (most purchases, but not cash advances, balance transfers or BPAY® transactions) and are subject to points capping – refer to the Commonwealth Awards Programs Terms and Conditions  for all the information. 

MasterCard® and the MasterCard brand mark are registered trademarks of MasterCard International Incorporated. American Express is a trademark of American Express. CommBank Awards American Express Cards are issued by Commonwealth Bank of Australia pursuant to a license from American Express.

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