What do I need for my home loan video conference appointment?

What do I need for my home loan video conference appointment?

See all Home loans FAQs

Last updated 19 January 2016


You'll need to have a number of documents on hand for your home loan video conference. They'll cover some or all of the following:

  • your identification
  • proof of your income
  • any loans and savings not held with the Commonwealth Bank
  • building insurance you may have
  • your monthly living expenses.

Download our checklist to see exactly which documents you need to have ready for your appointment. If your video conference is outside of a Commonwealth Bank branch, your Home Lending Specialist will tell you the best way to provide your documents to us after your appointment.

If you are experiencing technical difficulties with video conference please refer to our troubleshooting guide.

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