How we can help

  • Life is unpredictable – change can come our way whether we’re prepared for it or not.

    We’re here to help with challenging circumstances you might be facing, such as the loss of a loved one, unemployment, serious illness or addiction.

    If you’re facing a change in your circumstances, get in touch with us as soon as possible so we can help you manage your financial situation.

Financial hardship

If you’re a CommBank customer who’s falling behind, or thinks you may fall behind with repayments on your loans and/or credit cards, don’t hesitate to get in touch with us or request financial assistance in NetBank.

We can help with your credit card and loan repayments, but not with money to cover your other debts and/or bills.

We can work with you to come up with a solution that’s tailored to your needs if you're going through financial hardship.

Financial support

Major events, emergencies & life changes

  • Unexpected events, such as the coronavirus pandemic, bushfires, drought, floods or storms, can have a major impact on your finances.

    See our coronavirus support page if you've been financially impacted by COVID-19, or our Emergency Assistance Package if you've been impacted by an emergency or natural disaster and need financial support. You can also see our specific bushfire support and drought support services.

  • A serious health condition or loss of a loved one

    A serious health condition can have a major financial impact on you and your loved ones. Find the financial help you need to manage this impact.

    Losing a loved one is also hard enough, without having to worry about finances too.

    Find the support you need with managing a deceased estate and understanding what you need to do when a loved one passes away.

    If you have an eligible Owner Occupied home loan, our Home Loan Compassionate Care may be able to support you if your spouse or dependent has passed away or is diagnosed with a terminal illness.

  • Problem gambling & addiction

    Problem gambling may not always be obvious. 

    If you think you or someone you care about may need financial help with staying in control of their gambling spend, discover how we can help

  • Separation or divorce

    Going through a separation or divorce often means dealing with a range of concerns, including financial ones. We’ve created a financial checklist to help you during this unsettling time.

Planning ahead & aged care

Plan ahead for your future and discover how to set up authorities for managing access to your account(s), including power of attorney.

If you or a family member are considering making the move to aged care, you can also find out how we can help you navigate your aged care options with a financial plan. 

Domestic & family violence

Financial abuse

Inclusive banking

Accessible banking

We're committed to being Australia’s most accessible bank. See how we're making sure you have easy access to our current and future banking products and services.

Indigenous banking

Whether you’re an Aboriginal or Torres Strait Islander individual, business or community group, we can help to make sure you have the right banking products and services to suit you.

Migrant banking & interpreter services

No matter where you're from, we can help you with your banking needs. Discover how we can help if you're moving to Australia or just arrived.

We also offer customers access to a free interpreter service through Translating and Interpreter Services (TIS). You can ask our staff to arrange this service for you in-branch or over the phone.

 

Access external support