We just need some more information...

Please provide the following

  • Required

Complete this application form and if you’re eligible your refund will be processed in the next 7 to 10 business days.
You can find out more about which fees we can refund on our Coronavirus business support hub.

If you have multiple merchant facilities with us or more than three terminal ID’s needing to be reviewed for a refund, please call us on 13 26 07.

Please provide either your merchant number or terminal ID so we can identify your facility.

You can find your 16 digit merchant ID on your merchant statement.

You can find your 8 digit terminal ID on your printed receipt.

You can find your 16 digit merchant ID on your merchant statement.

You can find your 8 digit terminal ID on your printed receipt.

You can find your 16 digit merchant ID on your merchant statement.

You can find your 8 digit terminal ID on your printed receipt.