We’re experiencing high call volumes. Chat to our virtual assistant, Ceba, in the app or NetBank to avoid longer wait times. If you need a human, Ceba can connect you with one.
Update from the Government - Sunday 29 March
The Prime Minister announced that public gatherings are now reduced to a maximum of two people, except for those who live in the same household.
Australians have been reminded to stay home except if they need to shop for basics, get medical care, exercise or travel to school and work if they’re not able to work or learn remotely.
Coronavirus Australia app
The Federal Government has launched the official government ‘Coronavirus Australia’ app, which is available in the Apple App Store or Google Play. You can also join the official WhatsApp channel on iOS or Android
The Coronavirus Australia app includes information on how to test your symptoms, register isolation and check the status of confirmed cases in Australia and more.
Branches remain open
Banking is an essential service, and the majority of our branches remain open. Keeping everyone safe and healthy is our priority, so we have measures in place in all our branches that will help limit the spread of the virus. These include strict social distancing rules, a high standard of cleanliness and having hand sanitiser available. View the latest branch information or find a branch near you.
Government agreements for commercial and residential tenants
The government has encouraged landlords, tenants and financial institutions to sit down and find a way so that businesses can start again once the impacts of the virus have subsided.
The government have agreed to these principles:
Look out for current frauds and scams
Unfortunately, fraudsters and scammers are taking advantage of the spread of coronavirus to exploit and play on the fears of customers and the community.
Examples of current scams include SMS and email scams and phone calls impersonating the World Health Organisation, government authorities, and legitimate businesses – including travel agents and telecommunications companies.
It’s important to remember that CommBank will never contact you to confirm, update or disclose personal or banking information. To learn more about how to protect yourself from scams visit commbank.com.au/hoax
If you think you have been scammed, you can make a report on the Scamwatch website, and find more information about where to get help. You can also visit the Stay Smart Online website. If you're worried or you’ve noticed a suspicious transaction, call us straight away on 13 2221.
* These products are only available to approved business customers and for business purposes only. This offer cannot be used to refinance existing debt or purchase an asset. Applications for finance are subject to the Bank's eligibility and suitability criteria and normal credit approval processes. View our current Terms and Conditions for Business Finance and consider them before making any decision about these products. For current interest rates, visit Business banking rates and fees. Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945.
This information is current as at 19 March 2020 and is prepared without taking into account your individual and/or business needs and objectives. Please obtain independent financial, legal, tax and other relevant advice prior to making any investment decision. CommBank has the right to change or cancel this offer at any time without notice.
Credit provided by the Commonwealth Bank of Australia for business and commercial purposes only. These products are only available to approved business customers and for business purposes only. Applications for finance are subject to the Bank’s eligibility and suitability criteria and normal credit approval processes. Fees, charges and Terms & Conditions apply. View our current Terms and Conditions for Business Finance and consider them before making any decision about these products. For current interest rates, visit the Business banking rates and fees page.
Keep banking with us
Mobile Phone (Digital Wallet) compatibility: You can use CommBank Debit Mastercard, personal and business credit cards, and Visa Business Debit card. If you are an additional cardholder, you can use a CommBank credit card if it’s Mastercard branded. Visa credit cards issued to additional cardholders may be eligible, however, a transaction limit of $100 will apply.
Card payments: Contactless in store: also available with: Travel Money Card, Corporate Credit cards and Keycard where the contactless indicator is displayed on the card. Online purchases: also available on Travel Money Card and Corporate Credit cards.
PayID: View full terms and conditions.