Help & support
Business Restarter Loan (applications close 17 June 2022)
Business Boost Loan
Our Financial Support Guide brings you the latest financial support information including government grants.
Our Benefits finder in the CommBank app finds benefits and concessions you or your business may be eligible for.
We've partnered with a prevention focused mental health not for profit, Smiling Mind, to offer wellbeing webinars to small business customers.
If you're facing financial difficulty, you can ask us to refund your merchant terminal rental fees, minimum monthly merchant service fee, monthly access fee, and simple merchant plan fee (as applicable) for up to 90 days.
Speak to your Relationship Manager, or call us on 1800 230 177 (24/7).
Keep up to date with the latest government information for your state or territory.
Commbank recognises the difficulties that COVID-19 measures have placed on business customers reliant on tourism. That's why we've introduced a specialist tourism industry support service to provide unique assistance, help customers with the rebound and leverage new opportunities.
Your business’ financial wellbeing is our priority. If you need support at this time, please reach out to us. If you have a Relationship Manager they will be able to discuss support available to you, or call our dedicated Business Financial Assistance team, available 24/7, on 13 26 07.
Our dedicated teams of specialist bankers are here to help you. Our online accounts are available so you can work remotely and access 24 hours a day through NetBank, CommBank app or through CommBiz.
We encourage any customer that needs help to contact us. If you have a Relationship Manager they will be able to assist you with this, or you can speak with our dedicated Business Financial Assistance team on 13 26 07, who are available 24/7.
As this information has been prepared without having regard for your individual and/or business objectives, financial situation or needs, you should, before acting on this information, consider its appropriateness to your circumstances. This information is current as at 27 October 2021 and is prepared without taking into account your individual and/or business needs and objectives. CommBank has the right to change or cancel this offer at any time without notice. The statements and content of this fact sheet have been sourced from various government publications and summarised. CommBank disclaims, to the extent permitted by law, all warranties, representations or endorsements, express or implied, with regard to the material and does not accept any liability in relation to the quality, operability or accuracy of the material.
1 These products are only available to approved business customers and for business purposes only. Customers need to meet eligibility criteria of the Government SME Recovery Loan Scheme Rules including, impacted by coronavirus or other eligible criteria, be a small to medium sized business with an annual turnover less than $250 million in the financial years 2019-20, 2020-21 and/or 2021-22 and have an ABN. Under the Scheme Rules businesses are able to borrow up to a maximum of $5 million across all lending products and finance providers. This offer cannot be used to purchase residential property or financial products, or to provide loans to associated entities. Applications for finance are subject to the Bank's eligibility and suitability criteria and normal credit approval processes. Applications must be approved on or before 30 June 2022. Rates are subject to change. Fees, charges, terms and conditions apply. See full Government SME Recovery Loan Scheme Rules.
Credit provided by the Commonwealth Bank of Australia. These products are only available to approved business customers and for business purposes only. Applications for finance are subject to the Bank's eligibility and suitability criteria and normal credit approval processes. View our Current Terms and Conditions for Business Finance, Financial Services Guide and Business Transaction Account terms and conditions and consider them before making any decision about these products. Rates are subject to change. For current interest rates, visit business banking rates and fees. Fees, charges and Terms & Conditions apply.
3 No interest is payable for the life of the loan. Instead, you'll be charged a non-refundable Establishment Fee depending on the amount you ask for. The total fee will be $200 for every $5,000 you borrow. The Establishment Fee will be added to your total loan amount, charged up-front from your loan account, and repaid with your regular instalments If you choose to repay your loan early, you'll still need to pay the full Establishment Fee, with no extra charge for early repayment.
4 A lending decision within 24 hours is subject to the Bank's eligibility and suitability criteria.
Please view our Merchant Agreement, Financial Services Guide and Operator and User Guides at our Merchant Support Centre.
Credit provided by the Commonwealth Bank of Australia.
