Support measures

We’ve announced measures to provide financial assistance and support to help communities affected by the floods in New South Wales and Queensland.

We’ve donated an initial $1 million to the appeal effort, with the money to be used primarily to support community groups within the flood-impacted regions.

Support will be made available through our recovery grants program, which provided millions of dollars of assistance to bushfire-affected areas in 2020.

Grants of $5,000 are now available to support schools to replace damaged and lost equipment as part of a $250,000 cash package under our School Recovery Grants program. Grants are open to primary and secondary schools, as well as Parents and Citizen Associations (P&Cs) and Parents and Friends Associations (P&Fs) in flood-affected regions.

What are the eligibility requirements?

To be eligible to apply for a School Recovery Grant, each applicant must:

  • Be a school or P&C/P&F based in a flood-affected area (individuals and businesses aren’t eligible to apply);
  • Need to replace or repair facilities/property which was lost or damaged by flood during the 2021 flood season and isn’t likely to be covered by insurance; or

    Want to implement community activities that aim to strengthen social connectedness, emotional wellbeing and assist school communities to recover from the recent floods;
  • Be able to identify how their proposed activity or the repair or replacement of the facilities or property will benefit the school;
  • Not be implementing projects with any political objectives; and
  • Hold a current bank account in Australia in its name.

Applications open 29 March 2021

Need more information? View the FAQs, Review Matrix and Grant Guidelines

Apply here

Community support

We’re also giving $50,000 to Thread Together, a charity organisation and one of our Next Chapter partners.

This donation will ensure the organisation can continue its support to other frontline agencies in impacted communities, and provide new clothes to people in need. Thread Together has already delivered and dispatched more than 5,000 units of clothing to-date.


We've launched the CanGive functionality in the CommBank app, enabling our customers to donate to the 2021 Flood Relief Appeal.

Donations can also be made to the NSW Red Cross Flood Appeal at all Commonwealth Bank branches.

CBA will match dollar-for-dollar any funds donated by our customers through the CommBank app and at our branches across the country.

Emergency Assistance

We understand that each customer will have different needs, and we encourage our affected customers to discuss their individual circumstances by phoning 1800 314 695. Business customers can also call 1800 314 695 or speak with their dedicated CommBank relationship manager.

Special arrangements are in place to provide support to our Commonwealth Bank and CommInsure customers should they need it, and our staff are ready to assist them with any financial concerns or enquiries.

As part of our Emergency Assistance, we can discuss a range of options, including:

  • Customised payment arrangements for your home loan, credit card or personal loan
  • Waiving fees and charges
  • Temporary overdrafts, additional loans or emergency credit limit increases (subject to credit approval)
  • Waiving fees and notice periods for early access to Term Deposits
  • Other individual support options may also be available to you
  • For CommInsure customers, we can assist with emergency accommodation if your home has been damaged. We can also expedite claims to CommInsure for customers seeking help through their home and contents insurance

To access this support, please visit us in-branch or phone us on 1800 314 695. You can also visit our Emergency Assistance page for more information.