Eligibility & Offer

  1. What is the price of the Samsung 55” Crystal UHD 4K Smart TV?

    The recommended retail price (RRP) is $1,369 as at 1 July 2020.
  2. What happens if I am planning to purchase a property and then sell my property later (using a bridging loan)?

    You will only need to have funded a new CommBank bridging home loan between 29 July 2019 and 31 December 2020.
  3. Can I use my Promotion Code on any other products?

    Yes – if you’d prefer something other than a Samsung TV, you can choose a Galaxy Tab S6 Wifi 128GB Tablet in French Blue (SM-T860NZBAXSA RRP $1,099 as at 1 July 2020). Refer to the Terms & Conditions for more details.

Redemption

  1. When do I receive my Promotion Code?

    We’ll email it to you within 4 weeks of your settlement date. You don't need to do anything further to receive your Promotion Code. Make sure you redeem your TV by 28 February 2021.
  2. Why isn't my Promotion Code working?

    The Promotion Code is case sensitive and is for single use on the redemption site only. The code will not work on the normal Samsung Online Store. If you have satisfied the above conditions and the Promotion Code is still not working, please contact Samsung's customer service team for further assistance on 1300 362 603 and choose option 5.
  3. How do I redeem my offer?

    a.  Click here to access the redemption site or go to www.samsung.com/au/commbankoffer.
    b.  Enter the Promotion Code that we emailed you.
    c.  Select “Add to cart” under the item that you want.
    d.  Once you’re in “Your Cart”, select "Add Promotion Code" and enter your Promotion Code.  Click “REDEEM” and then select ‘CHECKOUT’.
    e.  Enter shipping details and choose your preferred delivery date. Click “Continue”, where you’ll be taken to the “Checkout” page.
    f.  On the “Checkout” page, select "Gift Redemption" as your payment option and click “Place Order” to complete your order.
    g. Once you’ve completed your order, you will receive a confirmation email from Samsung Australia with a tax invoice as your proof of purchase.
  4. What code do I use to access the redemption site?

    To access the redemption site, you will need to enter your Promotion Code that we emailed you. If you have not received this code within 4 weeks of your settlement, please go to question 8 (I have not received my Promotion Code – who should I contact?).
  5. Where do I enter the Promotion Code?

    After adding the selected product to your cart, view your cart and choose "Add Promotion Code". Enter your Promotion Code that you used to access the redemption site. Make sure you use your Promotion Code by 28 February 2021 to redeem your offer.
  6. Why am I being charged the full price?

    Ensure that your Promotion Code has successfully been applied on cart. Please go to question 2 (Why isn't my Promotion Code working?).
  7. Why am I getting stuck on the checkout?

    If your Promotion Code has not been successfully applied, you will not be able to complete your order. To ensure that your Promotion Code has been successfully applied, please refer to question 2 above (Why isn't my Promotion Code working?) for further details.
  8. I have not received my Promotion Code – who should I contact?

    If you meet the eligibility criteria and have not received your Promotion Code, follow the steps below:
    a.  Check your Spam or Junk mail folder.
    b.  Check if your mailbox is full and you can still receive incoming emails.
    c.   Confirm that the email address you provided on your CommBank home loan application is still valid.

    If you still have not received your Promotion Code, please contact your Home Lending Specialist or Broker.

Fulfilment

  1. How long will it take for my Samsung product to arrive?

    Delivery timeframes will vary based on your location. To find out which dates are available, select the delivery date field during checkout and you will be prompted with the available delivery dates based on your location.
  2. How do I choose when I'll receive my delivery?

    After entering your delivery address, you will be able to select your preferred delivery date under "DELIVERY DAYS". Select the delivery date field and you will be prompted with the available delivery dates, based on your location. Select your requested date on the pop-up calendar. 
  3. I haven't moved yet. Can I get the product delivered later, when I have moved?

    The latest delivery date will generally be within 30 business days of redemption. If you do not wish for your product to be delivered within this time, please consider redeeming at a later date. If you do redeem later, please ensure you use your Promotion Code by 28 February 2021.
  4. Do I have to be home to collect my order?

    Someone must be present at your delivery address to collect your order. Your delivery can be signed off by another party, so long as they’re over the age of 18 and they also reside at the delivery address.
  5. Can someone else sign for my delivery?

    Your delivery can be signed off by another party, so long as they’re over the age of 18 and they also reside at the delivery address.
  6. Will my product be installed upon delivery?

    Samsung does not offer installation services and the delivery driver will only be able to deliver the new product.
  7. Will Samsung take away my old product?

    Samsung does not offer removal services and the delivery driver will only be able to deliver the product.
  8. How do I track my order?

    You will be contacted via text message to confirm your delivery date, prior to the requested delivery date chosen at the time of check-out. To get an order update prior to this, you can re-visit the redemption site with your Promotion Code. Here you will find your tracking information.

Product aftercare

Who do I contact if I have any questions about my Samsung product?

If your question relates to delivery and aftercare of the Samsung product, please contact Samsung’s customer service team:

Things you should know

Promotion Terms & Conditions

Commonwealth Bank of Australia Pty Limited (ABN 48 123 123 124) is the promoter of this promotion.

To be eligible for the Samsung Offer customers must:

  • Have sold their property and discharged the associated CommBank Home/Investment Home Loan or Line of Credit between 1 February 2019 and 31 December 2020; and
  • Purchase or have purchased a new or established residential property and have their new CommBank Home/Investment Home Loan or Line of Credit funded between 29 July 2019 and 31 December 2020; and
  • The new loan amount for the new purchase is $150,000 or more.

NOTE: For Bridging Loans, you must have funded a new CommBank home loan by 31 December 2020. You do not need to sell your existing property by 31 December 2020.

NOTE: For Construction Loans, you must have funded the first progress payment of your building Progress Payment Schedule between 29 July 2019 and 31 December 2020.

The Promotion Code will be sent to the email address provided on your home loan application within 4 weeks of settlement. Please ensure this email address is correct, as the Promotion Code cannot be reissued if the email is invalid. The Promotion Code can only be redeemed via the dedicated redemption site for one (1) of the following items:

  • Samsung 55” Crystal UHD 4K Smart TV (UA55TU8000WXXY, RRP $1,369 as at 1 July 2020)
  • Samsung Galaxy Tab S6 Wifi 128GB Tablet in:
    • French Blue (SM-T860NZBAXSA, RRP $1,099 as at 1 July 2020)

and cannot be exchanged for cash or any other product If the product is unavailable, the Promoter, in its use of its discretion, reserves the right to substitute the product with one of equal or greater value. Use of the Promotion Code is subject to the Samsung Electronics Australia (Samsung) terms and conditions of sale. Limit of one (1) Promotion Code per borrowing entity and per Home Loan / Investment Home loan / Line of Credit. The Promotion Code expires on 28 February 2021. We reserve the right, in our sole discretion, to vary the terms and conditions of the promotion or cancel, suspend or terminate the promotion or any part of the promotion at any time for any reason. Applications subject to credit approval. Fees and charges may be payable. Full terms and conditions will be included in our loan offer. Commonwealth Bank of Australia ABN 48 123 123 124 and Australian credit licence 234945.

Except for liability that cannot be excluded as a matter of law, including the Australian Consumer Law, Samsung excludes all liability (including negligence), for any personal injury or any loss or damage (including loss of opportunity), whether direct, indirect or consequential, arising in any way out of the Promotion, including any tax liability. All customers consent to their personal information being collected and stored for the purpose of the promotion in accordance with Samsung's privacy policy, available at www.samsung.com/au, which forms part of these T&Cs.