Our Financial Assistance team will be unavailable on Saturday, 15 August 2020, as we're upgrading our systems. Please call 132 221 if you'd like to self-serve, or for all other enquiries. We'll be available again from 8am on Monday, 17 August 2020. We apologise for any inconvenience.
In addition to calling us, you may also find the following resources helpful.
Way Forward is a not-for-profit organisation that helps people facing long-term financial difficulty manage their debts. If you have debts across multiple organisations and your circumstances are unlikely to change for some time, call Way Forward on 1300 045 502.
Other organisations that may help you get back on track:
The Commonwealth Bank’s foundation Financial Inclusion Action Plan (FIAP) reflects our desire to better serve our customers and meet their needs. It brings together actions that demonstrate how we embed our vision and values in our business practice and will enable us to identify further opportunities for action.
Our foundation FIAP includes initiatives identified across four Action Areas of the FIAP program and in relation to four stakeholder groups. The result is a range of actions (PDF) that contribute to improved financial resilience and inclusive economic growth – especially for women.