We understand dealing with the COVID-19 pandemic has been a tough time for many Australians – lockdowns, job and business insecurity, and financial uncertainty are just some of the ways this pandemic has impacted our communities.
We’re here to support you and/or your business, and to help you get back on-track as quickly as possible.
Visit our COVID support page for ways you can request financial support from us.
If there’s been a change in your circumstances and you’re finding it difficult to make repayments on your debts when they’re due, it’s likely you’re experiencing financial hardship.
Changes in your circumstances can have a serious impact on your finances, and leave you experiencing financial hardship. These can include:
Our Financial Assistance Solutions team can work with you if you’re expecting you won’t be able to meet your repayments, or if you’ve fallen behind.1
We can help with your credit card and loan repayments, but not with money to cover your other debts and/or bills.
If you think you’ll only need short-term help (i.e. for a month or two):
If you’re facing more long-term financial hardship, we can work with you to come up with a solution that’s tailored to your needs. Don’t hesitate to:
Everything you tell us will be confidential and assessed on a case-by-case basis. You can nominate someone to discuss your request for help if you prefer (e.g. a financial counsellor, friend or family member). We will create a plan of action together with you to get you back on-track.
You can find out more about our processes (PDF) for assessing and providing you with financial assistance and the documents you may need.
If you’re a business customer and have a business loan or a line of credit, call us on 13 26 07 any time (contact us from overseas) and we'll work with you to develop a solution tailored to your needs.
You can find out more about our processes (PDF) for assessing and providing you with financial assistance and the documents you may need.
Just as there are a range of situations that can cause financial hardship, we also offer a range of financial support options, depending on your circumstances.
You can visit our financial support hub to find support specific to your individual circumstances.
You can also see our simple tools and tips for managing your money:
In addition to contacting us, you may also find these external support services helpful if you’re experiencing financial hardship.
1 Discover how missed or late payments may impact your credit report.
