We all may experience financial hardship at some time. This may be related to illness, unemployment or reduced income, a pandemic, natural disaster or relationship breakdown. But getting support is important – and we’re here to help.
Affected by the floods?
You may be eligible for our Emergency Assistance. We can also help you get back on track if you're experiencing financial hardship.
We understand dealing with the COVID-19 pandemic has been a tough time for many Australians – lockdowns, job and business insecurity, and financial uncertainty are just some of the ways this pandemic has impacted our communities.
We’re here to support you and/or your business, and to help you get back on-track as quickly as possible.
Call us on 13 30 95 from 8am to 9pm Monday to Friday, or 9am to 2pm Saturday (AEST). Extended operating hours:
Saturday 9 April: Call us between 9am-5pm or message us via the CommBank app between 9am-2pm
or contact us from overseas; or
Write to us at PO Box 790 Parramatta NSW 2124
If you’re facing more long-term financial hardship, we can work with you to come up with a solution that’s tailored to your needs. Don’t hesitate to:
Chat to our virtual assistant Ceba in the CommBank app. If you need a human, Ceba can connect you with one; or
Ask you about your income and expenses (it helps us determine how we can best support you)
Ask you for documents to support your claim for financial hardship assistance (e.g. a medical certificate or employment separation certificate)
Everything you tell us will be confidential and assessed on a case-by-case basis. You can nominate someone to discuss your request for help if you prefer (e.g. a financial counsellor, friend or family member). We will create a plan of action together with you to get you back on-track.
If you’re a business customer and have a business loan or a line of credit, call us on 13 26 07 any time (contact us from overseas) and we'll work with you to develop a solution tailored to your needs.
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Embed our accessibility and inclusion frameworks into our leadership and governance
Continue to build an inclusive and equitable culture for all our people
Work with and contribute to the community
Complaints and compliments: We want to know when we’ve let you down, so we can make things right. We’d also love to hear about your positive experiences when someone in our team makes things easier, quicker or special for you. You can make a complaint or give us a compliment any time.