Help & support
We know the effects of this year’s floods will continue to be felt for some time. The floods had a significant impact on communities, and resources have been stretched.
We remain committed to supporting our customers and communities who have been impacted by the floods. Through the CommBank Flood Relief Fund, a total of 80 Northern Rivers based community organisations have received $720,000 to help fund ongoing recovery efforts following the catastrophic floods earlier this year.
This forms part of our Flood Relief Grants program which has provided $2 million to support more than 200 community organisations and not-for-profits directly involved in the East Coast flood relief and recovery efforts.
Thanks to the overwhelming generosity of our customers and community, together we’ve raised $2.8 million for those affected by the catastrophic flooding across Australia’s east coast.
We’ve already donated $1,900,000 to support customers and businesses in these flood-affected areas, and we’re not done yet.
Together with our CanGive Flood Appeal, we’re set to donate over $4.8 million in response to these floods.
We often receive questions about how these donations are benefiting those in need. Through the CanGive Flood Appeal we are immediately deploying funds to support the relief effort by donating:
People in evacuation centres are being assisted by Red Cross teams, following devastating floods.
View the options available to you, including customised loan payment repayments, fee and charge waivers, and dedicated support for CommInsure customers.
If your car or home have been damaged by the weather events in Queensland and New South Wales, you can make a claim online or by calling us on 13 24 23. It’s ok if you don’t know your policy number – all we need is your name and address and we’ll find it for you.
Our Community Wellbeing team is here to support anyone impacted by domestic violence and financial abuse.
Message us securely in the CommBank app or call 1800 222 387 8am-6pm, Monday to Friday (AEST), excluding public holidays.
You may be eligible for benefits, rebates and concessions that could help you save money and help your business with cash flow.
You can message us in the CommBank app, call 1800 314 695 or visit a branch where it is safe to do so.
