What happened?

PageUp is an Australian technology provider used by a number of government agencies and organisations, including the Commonwealth Bank Group, for recruitment activities.

In June, we paused our recruitment activities after receiving notification from PageUp that an unauthorised person gained access to PageUp systems containing certain personal information relating to employees, job applicants and some referees.

We take the protection of data very seriously, so we took a cautious approach and shut down our connections to PageUp while independent investigations were carried out into the incident. PageUp have since advised their systems are now secure, including existing and new data held in their systems.

We are now comfortable switching PageUp on again.

Which of the Commonwealth Bank Group brands uses PageUp for recruitment?

Across our Group the subsidiaries who use PageUp’s recruitment systems include:

  • Commonwealth Bank
  • Bankwest
  • Aussie Home Loans, for internal applications only
  • Some of our international branches, including Asia, United Kingdom and the United States of America
  • TYME, our South African based subsidiary

Was my data compromised?

PageUp has confirmed that an unauthorised person gained access to their systems and certain personal information PageUp holds relating to employees, job applicants and some referees. 

You can read PageUp's full statement here and you can read the joint Australian Cyber Security Centre and OAIC statement confirming access of information here

PageUp has not confirmed what Commonwealth Bank Group data was affected.

Concerned about your information? Here’s what you can do:

If you are concerned about the privacy of your personal information, we suggest you consider regularly changing your online passwords, carefully review the sender of emails and be cautious of links and attachments. You may also want to consider checking the anti-virus software installed on your electronic devices is up-to-date.

For further information on how to protect your identity and respond to identity concerns please visit the OAIC’s data breach guidance for individuals and IDCARE’s Learning Centre.

What does switching PageUp on mean for me?

Switching on PageUp means we are able to resume recruitment activity, including posting job advertisements and receiving applications.

Information about recruitment activities

What has happened to my application?

If you had applied for a role with the Group prior to the recruitment pause (Wednesday 6th June) and have not yet attended an interview or received an offer, we have been unable to progress your application. You can now search for current opportunities on the careers page.

I’ve applied for a role on Seek or LinkedIn since the 6th June. Will my application still count?

If you applied for a position via LinkedIn or Seek between 6th June and Monday 16th July, your application has been captured. A Talent Acquisition Partner will be touch in due course to discuss next steps. After this date, all roles on LinkedIn and Seek will be moved into our careers site. Please visit the careers page to search for opportunities.

I am currently interviewing for a role. What does this mean for me?

Your interviews will continue as planned. Please keep in touch with your Hiring Manager or Talent Acquisition Partner as usual.

I have recently been offered a position. Will this change?

No. Your offer will continue to be progressed. Your TA Partner will be in touch soon.


Can I edit or remove my PageUp profile?

If you would like to edit your PageUp profile simply click here to log in.

If you would like to remove your PageUp profile simply lodge a request by emailing cbainfo@pageuppeople.com and we will notify you once this is complete.

Where do I go for more information or help?

If you would like to speak to someone further please contact HR Direct on 1800 989 696, option 4 during business hours, 8am - 6pm AEST.