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Business / Merchant services / EFTPOS terminals / Albert / Accessibility

Enabling Accessible Mode

You can enable Accessible Mode on our Albert EFTPOS terminal for your customers who are blind or have vision loss. Watch the videos or read the transcripts to find out how. 

How to set up Accessible Mode – for merchants

There are three accessibility modes your customers can choose from. Find out how to set them up. 

How to take payments with tips in Accessible Mode – for merchants

Here's a guide to using the accessibility features on Albert when tipping is enabled. 
 

 

How to take payments without tips in Accessible Mode – for merchants

This guide outlines using the accessibility features on Albert when tipping is not enabled. 
 

Using Accessible Mode – for customers

Find out about the three accessibility options for Albert that your merchant will help you through. 
 

How to take payments with tips in Accessible Mode – for customers

This guide explains how to use the accesibility features on Albert when tipping is enabled. 
 

How to make payments without tips in Accessible Mode – for customers

Here's a guide to using the accessibility feautres on Albert when tipping is not enabled. 
 

 

 

Other options for your customers 

  • If your customers are uncomfortable using the Accessible Mode on the Albert terminal, the Albert terminal accepts EFTPOS Tap and Go  
  • This means they no longer have to insert their card for transactions less than $100
  • Customers can also use domestically issued signature preferred cards. These can be issued by certain financial institutions to accommodate special needs of individual card holders and are subject to specific criteria.

Download a guide

We’ve created an updated Accessibility guide and information booklet, which provides important information for you and your staff.

These guides explain how to use the Accessible Mode on your Albert terminal and how your customers who are blind or have vision loss can activate the feature and complete a transaction.

We recommend you keep a copy of the guide within easy reach for reference as needed.

We can help

Things you should know

As the advice on this page has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. Terms and conditions are available and should be considered before making any decision. Fees and charges may apply.