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I have received an email from the Commonwealth Bank, is it genuine?

See all Security FAQs

Last updated 05 February 2014

The Commonwealth Bank does not send emails with hyperlinks or buttons requesting you to confirm, update or disclose any of your confidential banking details. You can view the latest examples of hoax emails on our NetBank Security Centre.

You can check the authenticity of any email from NetBank by viewing a copy of it in your Bank Message ‘inbox’ in NetBank. If you believe you have received a hoax email requesting you to access NetBank, confirm or update your details via a hyperlink or button please forward the hoax as an attachment to and then delete it immediately.

If you have clicked on the link within the email, and / or provided any confidential details (such as your NetBank login details, card numbers & expiry dates, PINs, Telephone Banking passwords or other personal information) complete a full security scan of your computer (to check for computer viruses, trojans and spyware), and immediately contact the Bank on 13 2221, 24 hours a day 7 days a week.

To learn more on how to protect yourself please download our free NetBank Security Guide and visit our Security & Privacy page.

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