Help & support
Remember, if it sounds too good to be true, it probably is.
Need more help? Review the information on scams provided by the ACCC at https://www.scamwatch.gov.au
Take some time to think about whether the request for payment is genuine.
Remember: a genuine company or government department will never pressure you to make a payment.
Google the person or company you’re about to pay and look for any reviews or experiences that others may have had.
Talk to someone you trust and get their opinion.
If the payment is part of a scam, there’s very little chance you’ll get the money back.
What might look like a genuine website selling goods at low prices could actually be a scam.
Where a scammer calls you and attempts to obtain access to your accounts or device, pretending to be from a well-known company.
Where someone you meet online may not be who they claim to be, and set out to steal your heart in order to defraud you.
Messages might include a link to direct you to a fraudulent website or ask you for personal information.
Where a job opportunity appears to require little effort for a high financial reward and promises to make you money quickly.
When a money making opportunity seem too good to be true.
Learn about the main types of scams your staff need to be able to recognise to protect your business.
Where a scammer uses threats of penalty or harm to extort money from their victims.
For an overview of scams, how to recognise the signs, and who to contact if you have been the victim of a scam, download the Important Information for customers about scams below.
It's important to remember that we'll never send you text messages or emails that ask you to confirm, update or disclose personal or banking information. You can reduce your risk of being scammed by paying close attention to messages or emails that:
If you haven't engaged with its contents, such as clicking a link or replying to it, report it to CommBank's 24/7 Cyber Security Centre by forwarding to hoax@cba.com.au, then delete the message.
If you have engaged with its contents, you may still be able to stop scammers in their tracks. Here's what to do:
If you're worried or you’ve noticed a suspicious transaction, please contact us straight away.
Whether your online habits involve shopping, banking or using social media, make sure you're doing so safely. We've created a short video outlining the simple ways you can protect yourself online, including tips for avoiding common scams.
We also have a CommBank online security specialist sharing some tips via a webinar series to help you feel confident with online safety and security. Learn more.
We offer an extra level of security with NetCode, a free service available to all NetBank customers. It's important to:
We work closely with law enforcement and other authorities to shut down fake or malicious websites as quickly as possible. We also support the Australasian Consumer Fraud Taskforce in the promotion of ScamWatch, a website dedicated to the prevention of scams.
Find out more about protecting your online security from the Australian Cyber Security Centre.
Visit beconnected.esafety.gov.au to access a free online course that teaches you how to perform common banking tasks securely from home.
As the advice on this website has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. View our Financial Services Guide. Terms and Conditions for these products and services are available online or from any branch of the Commonwealth Bank. The Terms and Conditions should be considered before making any decision about these products.
