Help & support
For an overview of scams, how to recognise the signs, and who to contact if you have been the victim of a scam, download the Important Information for customers about scams below.
We offer an extra level of security with NetCode, a free service available to all NetBank customers. It's important to:
We work closely with law enforcement and other authorities to shut down fake or malicious websites as quickly as possible. We also support the Australasian Consumer Fraud Taskforce in the promotion of ScamWatch, a website dedicated to the prevention of scams.
Find out more about protecting your online security from the Australian Cyber Security Centre.
Visit beconnected.esafety.gov.au to access a free online course that teaches you how to perform common banking tasks securely from home.
As the advice on this website has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. View our Financial Services Guide. Terms and Conditions for these products and services are available online or from any branch of the Commonwealth Bank. The Terms and Conditions should be considered before making any decision about these products.