Help & support
Our Accessibility and Inclusion Plan 2021–2023 (PDF) is our public commitment to accessibility and inclusion. It outlines the achievements that we made under the 2017-2020 plan, and the steps we’re taking now.
You can also read the Accessibility and Inclusion Plan 2021-2023 in Easy English (PDF). This version provides understandable and concise information for people with low English literacy.
To request the Accessibility and Inclusion Plan as a Microsoft Word document, please email email@example.com.
In 2018, we welcomed the release of the Accessibility Principles for Banking Services (PDF) by the Australian Banking Association. These principles are embedded into our processes, to help ensure that our products and services are accessible and inclusive.
You can also read the Accessibility Principles for Banking Services (DOC) as a Word document.
We continue to work with community-based disability organisations. For example, we have increased the Group’s membership level with the Australian Network on Disability (AND) from Bronze to Gold.